Rhenus Home Delivery

The shipping company Rhenus Home Delivery delivers dimensional goods on the date you choose when selecting the transportation in the second step of the shopping card.

If you order goods that are not in stock when your order is confirmed, we will send your order as soon as possible after we have restocked your goods.

You will be informed by e-mail about the delivery of your goods.

Below you will find more detailed information regarding this delivery option.

Delivery area: The entire Czech Republic
- Days of delivery: weekdays and Saturdays (only selected postcodes)
- Delivery time: according to the selected date
- Delivery time interval: 9:00-21:00

The day before the scheduled delivery date, the shipping company will notify you via SMS about the three-hour time interval in which your goods will be delivered. The precise selection of a delivery time is unfortunately impossible.

If we are not able to reach you and deliver the goods by the selected date, but you are still be interested in the order, please contact us using this contact form or by phone +420 225 340 111 and we will help you arrange an alternative delivery date.

Types of services provided:

Delivery behind the first lockable door

The goods are delivered by the driver to your address and placed behind the first lockable door.
- If the dimensions of the consignment do not allow delivery of the goods behind the first lockable door, in front of the first lockable door is considered to be the point of delivery.

Delivery to the apartment

The goods are delivered by the driver to your apartment at your designated place.
- Delivery to the apartment is possible only for products not exceeding 150kg.

Remove an old appliance

For both delivery methods, it is possible to purchase the service "Remove an old appliance."
- In case of selecting the delivery behind the first lockable door, the old appliance must be ready for removal behind the first lockable door.
- Removing an old appliance may only take place at the same time as delivering new goods.
- Removing an old appliance is only possible in a 1:1 mode.
- Upon delivery, the driver will take your old appliance, which must be disconnected, complete and cleaned. Refrigerators or freezers must be defrosted and dried.

Basic installation

In need of water, waste and energy connections, ordered goods will be unpacked, attached and the packaging material will be removed.
- This service can be used only with delivery to the apartment and only for non-inbuilt dishwashers, washing machines and dryers. In case of other products, only unpacking and removal of packaging material may be carried out

The basic installation is not done or can not be done in case
- if no water/waste input is built in or is more than 1.5m away
- if the socket is not within the length of the supply cable
- large floor unevenness (no alignment can be done with the appliance)
- the product can not be delivered to the destination
- if you do not wish to install it
- in need of expert installation of gas or electric appliances
- furthermore, we do not perform any installation, drilling/cutting into walls, wood and other materials

Service type	Price without VAT	Price including VAT
Delivery behind the first lockable door - transporting fee prepayment	297,-	359,-
Delivery behind the first lockable door with payment upon delivery *	329,-	398,-
Delivery to the apartment - transporting fee prepayment	404,-	489,-
Apartment delivery with transporting fee upon delivery *	436,-	528,-
Remove old appliances service	FREE	FREE
Basic installation service	173.50,-	210,-

* In case of a cash on delivery order, it is unfortunately not possible to pay the carrier by card, payment is possible only in cash.

Takeover and claims

Have you found damage on the goods after they were collected and departure of the carrier?

Please contact us using the contact form below:
- purchase document number
- package number
- what is actually wrong (we also recommend attaching a photo of the damage)
- contact information