Information about each of the services can be found by clicking on the respective service name:

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How to report a claim?

Something has gone wrong? Before you call, prepare the following:

• Purchase receipt number
• Serial number of the damaged product (if assigned by the manufacturer)
• Cause of the damage (a detailed description of the situation that caused the damage or theft).
• For stolen products, you will need:
  - A resolution regarding the adjournment of the case
  - An official record ((which may also be referred to as a Protocol, Statement, or Report)
  - Confirmation of IMEI blocking (if it is a 3G/4G device)

Once you have called Alza, the operator will take down your information and give you a number under which the damage event will be recorded.

Reporting an insurance event

+420 225 340 777

Please note that all calls are monitored.

What next?

Damaged products:

Bring the damaged product to any of our stores without undue delay.

Stolen products:

Deliver the documents mentioned in point 4 above to any of our stores, or send them to [email protected]. Please don't forget to provide the assigned damage case number.

Note:

The deadline for processing a insurance claim begins on the date the damaged product is delivered or all police documents are submitted.