Seller: For the purposes of these T&C, is understood as Alza as defined above.
Buyer: According to these T&C, is a natural person acting as a consumer or a natural person conducting business or a legal entity.
Consumer: is natural person, who, when concluding and fulfilling a consumer contract, does not act within the scope of his commercial or other business activity.
a person engaged in agricultural production and registered in the register according to special regulations.
For the purposes of these T&Cs, an Entrepreneur is also a person who acts within the scope of his or her business activity.
1.1. By purchasing from Alza, you are entering into a contract with Alza. These Terms and Conditions (T&C) define the content of this contract for us.
1.2. Further information about Alza can be found in the About Us section.
1.3. By placing an order (e.g., by clicking the button to complete the order), these T&C become binding for you. They include, in particular, Customer Complaints Code, Terms of Personal Data Protection, Purchase Delivery Options, the conditions of individual offered services, and other documents to which we refer.
1.4. At the beginning of selected chapters or other more complicated parts of the T&Cs, we have always summarised the essence and most important information for you. The chapter summary is written in italics and serves for basic orientation.
1.5. Conversely, numbered paragraphs are legally binding.
2.1. You can shop at www.alza.sk.
2.2. An order is created the moment you click on the button intended to complete the order. Until then, you can freely modify your order in the cart, including the shipping and payment method.
2.3. The contract is concluded only when we confirm your order. You will receive order confirmation at the e-mail address you have chosen, therefore we ask you to check the correctness of the data you have entered. An attachment to the order confirmation are also these T&Cs and the Customer Complaints Code.
2.4. Subsequent changes to the order are possible only by mutual agreement or under conditions specified by law or these T&C.
2.5. Orders can be created non-stop through the e-shop www.alza.sk.
2.6. We do everything we can to prevent e-shop outages, but exceptional outages cannot be completely prevented. Therefore, in the event of a failure of the information system or force majeure (e.g., a power outage), we are not responsible for non-compliance with the operating hours of the e-shop.
2.7. You can place an order with the assistance of an Alza representative at any of our stores, or through phone or e-mail, which can be found in the About Us section.
2.8. For email orders, the contract is finalised when you receive the order confirmation email. For phone orders, the contract is finalised when you confirm the order. For orders placed with the help of an Alza representative, the contract is finalised upon (partial) payment.
2.9. Physical stores are open during their operating hours, which you can find here.
2.10. Alza reserves ownership rights to the goods in the event of a purchase through any of the offered methods until the moment when you have paid the full purchase price.
3.1. In the case of:
the following deviations from these T&C and their components apply, which will be used in a supportive manner (unless otherwise specified below).
3.2. Pre-ordering goods is only a reservation on a waiting list, not the conclusion of a (future) purchase agreement. Unfortunately, we are unable to influence the delivery times of individual goods offered in pre-order mode. Therefore, the purchase agreement is concluded only when you are informed that it is your turn, and the goods are ready for you. Information about pricing for pre-orders can be found below.
3.3. Once your order exceeds the amount of EUR 4,000, including VAT, you will be prompted to log in to your user account when creating the order, through which you have previously entered into a purchase agreement with Alza and this agreement has not been terminated prematurely (e.g., by your withdrawal from the purchase agreement). If you do not meet these conditions, Alza may cancel your order without further notice and refuse to conclude a purchase agreement.
3.4. To prevent and minimise damages from your side, Alza will also require payment of the purchase price before the selected goods are sent in this case. If the purchase price is not paid by you, Alza may not deliver the goods to you.
3.5. Before purchasing footwear, we recommend thoroughly measuring the size of your foot. Once you receive the footwear, we advise trying it on immediately with clean socks to ensure the footwear's health safety.
3.6. In the event of withdrawal from the contract within 14 days, you must return the footwear to us in a clean condition, without any signs of wear, and in the original box, as if the fitting took place in a branch.
3.7. If the footwear shows any signs of wear and tear, we reserve the right to reduce the purchase price by compensating for any damages. Compensation for damages in this case is the amount by which the value of the goods has decreased (typically, we may be required to sell the footwear as used, and therefore at a lower price). Additionally, we may also reduce the refunded purchase price for expenses incurred in cleaning or repairing the footwear. Please note that in some cases, the compensation for damages may amount to the full purchase price.
3.8. When purchasing vouchers of third parties, Alza acts only as their seller. To redeem such vouchers, you must contact the provider listed on the voucher or in the product description on our e-shop.
3.9. After purchasing the voucher, you will receive a unique redemption code at your e-mail address, provided either in your customer account or within the order. With this code, you should then contact the respective provider, who will provide you with the corresponding service or goods based on it. The voucher is considered redeemed at the moment when the provider verifies its validity in our information system.
3.10. You can withdraw from the voucher contract only if the voucher has not yet been redeemed. In the event of a product or service complaint, we recommend contacting the relevant provider, who will handle the complaint with you more quickly and efficiently.
3.11. When using any electronic content (including software, PC games, console games, etc.) purchased from Alza, you must comply with obligations set not only by these T&C and legal regulations governing copyright works but also by the specific licensing terms of the product (e.g., EULA). If you violate these obligations, you are obligated to compensate for any damages, and such actions may have criminal implications in some cases.
3.12. You may use all electronic works exclusively for your personal use and not for the purpose of direct or indirect economic or commercial gain unless otherwise stated in the licencing terms.
3.13. You may not copy the purchased electronic content or reproduce it in any other way, make copies, excerpts, or otherwise handle it in violation of copyright laws, other legal regulations, and/or the licencing terms of the product. Access to electronic content may be denied or the license deactivated if the electronic content was obtained as a result of your unlawful activity.
3.14. These provisions of the T&C also apply equally to electronic content provided to you by Alza as a gift.
3.15. In the case of purchasing a motor vehicle, the purchase agreement may only be concluded in your physical presence at an Alza branch, where the vehicle will be presented, and you will be acquainted, especially with its operation and technical parameters.
3.16. If you wish to reserve a vehicle, Alza may require payment of a refundable deposit, due upon confirmation of the reservation, which will be deducted from the purchase price. If you decide not to purchase the vehicle, the deposit will be returned to you within 7 days (the deposit does not interest-bearing).
3.17. You become the owner of the vehicle at the moment when you pay the full purchase price and sign the handover protocol, confirming the receipt of the vehicle.
3.18. If the order for a motor vehicle is made through the e-shop and you wish to withdraw from the purchase contract for the motor vehicle, which you have already registered in the meantime in the vehicle registration database (or a technical sheet has been issued to you), we may reduce the purchase price before the refund. Such reduction is at least 30% of the purchase price and corresponds to the decrease in the value of the vehicle due to its registration in the relevant database.
4.1. Please find information about shipping methods, terms, and prices here.
4.2. Once the contract is concluded, Alza will deliver the selected goods to you by the chosen method, and it is your obligation to enable such delivery and to accept the goods. Along with the goods, Alza will also provide you with other documents related to the goods. If you have chosen delivery to an address or a pick-up point of one of our shipping partners, Alza will hand over the goods to the carrier who will ensure its delivery by the method chosen by you within the specified time. Until the moment the goods are delivered and handed over to you, or until you refuse to accept the goods, the risk of damage to the goods is borne by Alza.
4.3. You will be informed about the estimated delivery time and other information regarding the chosen method of delivery via your provided e-mail address. The estimated delivery time may change depending on Alza's logistical capabilities and/or its carriers, about which you will be promptly informed. In the event of force majeure or a failure of Alza's information system, Alza is not responsible for delayed delivery of goods.
4.4. Upon receiving your order, please inspect the packaging and ensure you have received the correct number of items you ordered. Check for any visible damage to the package, such as crushing or deformation. If the package is damaged, you have the right to refuse the goods. Alternatively, you can accept the goods and note the damage in the delivery protocol together with the carrier. Send this protocol along with a description of the damaged shipment to [email protected] via e-mail, or by mail to the address listed in the About Us section.
4.5. If you paid for your order in advance online, you will need to provide a PIN code to collect it in the following cases:
This PIN code will be sent to the phone number you provided in your order. In such cases, Alza or the carrier may also require you to present your ID card or passport, or may request your signature upon receipt instead of the PIN code. If you fail to provide proper identification, Alza may refuse to release the goods.
4.6. For purchases made by legal entities, the goods will only be handed over to:
4.7. Goods purchased by self-employed individuals will only be handed over upon presentation of a valid ID card.
4.8. If you are a VAT payer at the time of purchase, do not collect the goods personally from the branch, and the goods are invoiced at a 0% VAT rate, in such a case, the place of delivery must be the address of the registered office or branch listed in the commercial, trade, or similar register.
4.9. If you refuse to accept the goods upon delivery, you will have a grace period to pick them up. If you fail to collect the goods within this additional period, the purchase contract will be automatically cancelled.
4.10. Digital content is considered delivered upon receipt of an email from Alza providing a download link or upon making the download link available in your user account on www.alza.sk. The download link is valid for 60 days only.
4.11. If a larger quantity is delivered to you than you ordered, you have the option refuse the excess quantity. If you do not refuse the excess items, the purchase contract is also concluded for these items, and you are obliged to pay the additional price.
4.12. AlzaBoxes are accessible 24/7, except for those located in buildings with restricted opening hours (e.g., shopping centers) and in exceptional cases.
5.1. All terms and procedures in the event of product complaints are governed by the Customer Complaints Code, which forms an integral part of these T&C.
5.2. If you sell or give away (or otherwise transfer ownership of) the purchased goods, you and the new owner must inform us of this fact. If you fail to do so, we will treat you, as the original buyer, as the owner of the goods (e.g., in the event of a complaint, we will deal with you and in case of a refund, we will refund the money to you).
What constitutes a defective product?
5.3. A product is considered defective if it does not have the agreed-upon properties. A defect is also considered to be a fulfillment consisting of the delivery of other goods and also a defect in the documents necessary for the use of the goods. Your right arising from defective performance is based on a defect that the goods have at the time of the transfer of risk of damage to you as the buyer, even if it manifests itself only later. Your right also arises from a defect that arises later and that Alza could have caused by breaching its obligation.
5.4. You are not entitled to the right to claim defective performance if you knew before taking possession of the goods that have a defect, or if you caused the defect yourself. If the goods have a defect, we are obliged, and if it is the goods sold at a lower price or a used goods, you have the right to either exchange the goods or receive a reasonable discount.
Transfer of risk of damage
5.5. As the buyer, inspect the goods as soon as possible after the transfer of risk of damage to the goods and, if possible, check the properties and quantity of the delivered goods. You are obliged to inform us without undue delay of any defects and deficiencies you may find.
5.6. The risk of damage passes to you as the buyer upon taking over the goods. The same effect has if you do not take over the goods, although we have allowed you to handle them.
5.7. Damage to the goods that occurs after the transfer of risk of damage to you does not affect your obligation to pay the purchase price. You do not have to pay the purchase price only if the damage was caused by our breach of duty. Our right to sell the goods after prior notice in an appropriate manner arises from your delay in taking over the goods, after we have granted you an additional reasonable period for taking over the goods. This applies even if you are delayed in payment, upon which the delivery of the goods is conditional.
Seller's liability
a) We are responsible for ensuring that the goods are free from defects upon delivery. Specifically, we are responsible for ensuring that at the time you take delivery of the goods: it has the qualities we agreed upon; and if there is no such agreement, that the goods have the qualities we or the manufacturer describe, or that you expect given the nature of the goods and based on any advertising we or the manufacturer have done;
b) it is fit for the purpose for which we indicate it is intended, or for which goods of that kind are commonly used;
c) it is in the appropriate quantity, size, or weight; and
d) it complies with the requirements of the law.
e) If a defect appears within warranty period, it is presumed that the goods were defective at the time of delivery.
f) You are entitled to assert your right from a defect that occurs in consumer goods within twenty-four months of taking over, unless otherwise stated, however this does not apply to:
I) goods sold at a lower price for a defect for which the lower price was agreed upon;
II) wear and tear of goods caused by their normal use;
III) in the case of used goods, for a defect corresponding to the degree of wear and tear that the goods had at the time of taking over; or
IV) if it arises from the nature of the goods.
V) In the case of consumer goods (e.g., cosmetics, drugstore products, etc.), you are entitled to assert a right to defects within twenty-four (24) months, unless the goods are marked with an expiration date, in which case the period is shortened to the date indicated on the packaging.
Asserting rights from defective performance for gifts
5.8. If a gift is provided together with the goods, the right to claim defects within 24 months applies only to the sold goods, not to the accompanying gift. For such gifts, you can only assert rights for defective performance within 14 days from the date of receiving the goods.
5.9. If you are purchasing as an entrepreneur (i.e., purchase on a business identification number), you are not entitled to claim rights for defective performance regarding the gift. For entrepreneur, the deadline for asserting rights for defective performance may be different, as expressly stated for the particular type of goods; such a stated period takes precedence. In such cases, the goods are labeled as follows: illustration .
Substantial breach of contract
5.10. If a defect occurs within the specified period and if the defective performance constitutes a substantial breach of contract, you have the right to:
a) request the elimination of the defect by delivering new goods without defects or by supplying the missing goods, unless it is disproportionate considering the nature of the defect but if the defect concerns only a part of the goods, you may only demand the replacement of this part. If this is not possible, you may withdraw from the contract. If, however, it is disproportionate considering the nature of the defect, especially if the defect can be removed without undue delay, you have the right to free defect removal;
b) request the elimination of the defect by repairing the goods;
c) demand a reasonable price reduction; or
d) withdraw from the contract.
5.11. As a buyer, you are obligated to notify us of the right you have chosen when reporting the defect or without undue delay after reporting the defect. You cannot change your choice without our consent; however, this does not apply if you requested the repair of a defect that proves to be irreparable. If we do not remove the defects within a reasonable period or if we notify you that we will not remove the defects, you may demand, instead of defect removal, a reasonable price reduction, or you may withdraw from the contract. If you do not choose your right in time, you have rights as in the case of a non-material breach of contract - see below. As a consumer, you have the right to a reasonable price reduction even if we cannot deliver new defect-free goods, replace its part, or repair the goods, as well as if we do not rectify the goods in a reasonable time, or if rectification would cause you significant difficulties.
Insubstantial breach of contract
5.12. If the defective performance is considered an immaterial breach of contract, you have the right to remedy the defect or to receive a reasonable discount from the purchase price. If you do not claim the right to a discount from the purchase price or do not withdraw from the contract, we may supply what is missing or remove the legal defect. Other defects may be removed at our discretion by repairing the goods or supplying new goods. If we do not remove the defect in the goods in time or if we refuse to remove the defect, you may demand a discount from the purchase price, or you may withdraw from the contract. You cannot change the choice made without our consent.
Breach of contract in general
5.13. You also have the right to demand delivery of new goods or replacement of parts in the case of a removable defect if you cannot properly use the goods due to the repeated occurrence of the defect after repair (third complaint of the same defect) or due to a greater number of defects (at least 3 defects simultaneously). In such a case, as a consumer, you also have the right to withdraw from the contract.
5.14. When new goods are delivered, you must return the originally delivered goods at your own expense (including all supplied accessories).
5.15. If you do not notify us of the defect without undue delay after you could have detected it through timely inspection and proper care, the court will not grant you the right to defective performance. The same applies to hidden defects; if the defect was not reported without undue delay after it could have been detected with sufficient care, but no later than two years after the goods were handed over.
Warranty for quality
5.16. By way of a warranty for quality, we undertake that the goods will be suitable for normal use for a certain period of time or that they will retain their normal properties. These effects also apply to the specification of the warranty period or the period of use of the goods on the packaging or in advertising. The warranty may also be granted for an individual component of the goods.
5.17. The warranty period runs from the date of handover of the goods to you; if the goods were sent according to the contract, it runs from the date of delivery of the goods to the place of destination. If the purchased goods are to be put into operation by someone other than us, the warranty period runs only from the day the goods are put into operation, if you ordered the putting into operation from us together with the goods or at the latest within three weeks of receiving the goods, and you provided the necessary cooperation for the service to be performed properly and on time.
5.18. You do not have the right to a warranty if the defect was caused by an external event after the transfer of risk of damage to the goods to you.
6.1. When withdrawing from a contract for a device that contains your personal data, we recommend that you back up your data and then delete it from the device (if possible).
6.2. For information on how refunds are processed when withdrawing from a contract, please see below.
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As a consumer, you have the right to return goods within 14 days if you purchased them remotely, i.e., through the www.alza.sk e-shop. In such a case, you must return the goods undamaged, without defects, and without signs of use. You should try out and inspect the goods in the same way as you would in a regular brick-and-mortar store. If there are signs of wear or other use on the goods, we may reduce the refunded purchase price by the amount of the decrease in the value of the goods due to such use.
You cannot withdraw from the contract, for example, for hygiene products, delivered to you in sealed protective packaging that you have removed, for newspapers, periodicals or magazines and also for goods made to your specifications. Further cases where withdrawal from the contract is not possible can be found below.
Instructions on how to withdraw from the contract, including more detailed conditions, can be found below.
6.3. If you are a consumer (i.e., it is not an order "for the company" or an order in which you provided your identification number), you have the right to withdraw from the contract and request a refund within fourteen days.
6.4. The ways of withdrawal are sorted for you according to the speed of processing and your comfort in entering them:
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Alza.sk s.r.o.
Mlýnské Nivy 19034/5a
821 09 Bratislava
6.5. Once you withdraw from the contract, you must return the goods to us without undue delay, no later than 14 days from the withdrawal from the contract itself. You return the goods at your own expense, which will not be reimbursed to you. The goods should be undamaged, unused, and clean, including all accessories received with them. If possible, the goods should be returned in the original packaging.
6.6. If it concerns consumer goods or hygiene products, you may only withdraw from the contract if the original packaging is not broken, or if there is another hygienic covering protecting the goods themselves. This applies, for example, to toiletries, cosmetics, etc.
6.7. You also cannot withdraw from the contract in the case of services provided for a fee if we have provided them within 14 days of ordering such a service. Typically, this occurs when we provide you with, for example, the installation of an appliance with your explicit consent. Another case where you cannot withdraw from the contract is for goods that we have modified in any way based on your personal requests.
6.8. You cannot withdraw from the contract for goods that are subject to rapid deterioration or have a short shelf life, or that have been irrevocably mixed with other goods after delivery.
6.9. You cannot withdraw from the contract for repairs or maintenance at a place of your choice at your request. This applies primarily to cases of appliance repairs, etc.
6.10. You cannot withdraw from the contract for audio or video recordings or computer programs that were delivered to you in sealed packaging and you have broken the seal.
6.11. You cannot withdraw from the contract for the delivery of newspapers, periodicals, or magazines, other than subscriptions.
6.12. You cannot withdraw from the contract for the transportation of goods, as it is provided for a specific period of time.
6.13. Withdrawal is not possible from a contract whose subject is the performance of urgent repairs and maintenance explicitly requested by you from Alza, and this does not apply to service contracts or contracts whose subject is the sale of other than spare parts necessary for repairs and maintenance if they were concluded during Alza's visit to you and you did not pre-order these services or goods.
6.14. Withdrawal is not possible from a contract whose subject is the provision of electronic content other than on a tangible medium if its provision has begun with your express consent and you have declared that you have been properly informed that by expressing this consent, you lose the right to withdraw from the contract.
6.15. Inability to withdraw in the case where the subject of the purchase contract is a gift voucher that you have selected from protective packaging (i.e., for example, from an envelope), because in such a case, the secret code is revealed, which is thus devalued and consumed. In the case of delivery of digital content for a fee. Classic examples of digital content are licenses for computer software (Windows, etc.), digital keys for computer games, or e-books. When ordering digital content, you acknowledge that due to its nature, withdrawal from such a contract is not possible because the relevant digital content will be immediately provided to you for download and therefore for use. This does not affect your right to withdraw from the contract for other goods purchased together with digital content, if their nature allows it (for example, if you purchased an e-book and a printed book, you could return the printed book within 14 days.
6.16. If you return goods damaged, scratched, or showing signs of wear and tear, or if there has been a decrease in the value of the goods due to handling them differently than necessary considering their nature and characteristics, we reserve the right to reduce the refunded purchase price of the goods by an amount corresponding to such wear and tear. Examples of such cases include returning a scratched phone, a monitor with a pressed display, or a speaker with dirt buildup. In such cases, the damage will be assessed, and your refunded purchase price will be reduced accordingly.
6.17. The money will be refunded to you without undue delay, no later than 14 days from the withdrawal from the contract, using the same method as the original payment. However, we are not obligated to refund you until you return the goods or provide proof of sending the goods back or placing them in an AlzaBox. You also have the right to a refund of the expenses incurred for the delivery of the goods when ordering, but only up to the amount equivalent to the cheapest offered method of delivery on Alza. If you are withdrawing from a distance contract, you are also entitled to the reimbursement of the return costs for goods that, due to their nature, cannot be returned by post.
6.18. In case of cash reimbursement, Alza may require you to present an identification document, such as an identity card or passport, to prevent damage and prevent the legalization of proceeds from criminal activities. If you fail to provide such identification, we may refuse to pay you the money.
6.19. If you have received gifts from Alza in connection with the purchase of goods and you have utilized the option to withdraw from the contract within 14 days, you must return the provided gifts to us along with the goods, including everything you have enriched yourself with. If you fail to return the provided gifts, it will be considered unjust enrichment. If the return of the gift is not possible, we have the right to a monetary compensation equal to the usual price of the gift. Additionally, in the event of withdrawal from the gift contract, the purchase contract does not cease, and the contracts are assessed separately.
6.20. In the event of withdrawal from a service contract where the provision of services has already begun, you must pay us a proportional part of the price despite withdrawal.
You can find further information on withdrawing from the contract here.
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When purchasing as a business entity (i.e., with identification number), you do not have the statutory right to return goods within 14 days for purchases made remotely, unlike consumers. The law in this respect only favors consumers.
Despite this, we also allow entrepreneurs to withdraw from the contract under the same conditions as consumers. Therefore, if you have purchased as an entrepreneur, you can withdraw from the contract within 14 days according to the rules mentioned above.
6.21. In the event of withdrawal from the contract, the same rules apply to you as an entrepreneur as they do to a consumer. These rules are outlined above in this article 6 "Withdrawal from the contract".
6.22. For the protection of your rights and to prevent criminal activities, if you made a purchase as a legal entity and wish to receive cash reimbursement for the issued credit note directly at the Alza branch, the amount will be refunded only to individuals who are authorized to act on behalf of the respective legal entity in accordance with section 4.6.
6.23. We primarily engage in retail sales, meaning we primarily supply goods to individual consumers as end customers. Therefore, we expressly reserve the right to cancel your order if the quantity of ordered goods exceeds the quantity of regular consumption for the needs of individual consumers as end customers, for the purpose of serving as many individual customers as possible. In such cases, Alza will notify you via e-mail of the cancellation of the order and refund the purchase price already paid.
6.24. As a retail seller, we do not bear responsibility for the further resale of our products and for any resulting loss of profit.
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In some cases, we also have the right to withdraw from the contract. This is especially in cases of incorrect pricing of goods, where the price is obviously unreasonable. We may also withdraw in cases where you order goods that are intended only for a specific group of customers, for example, only for schools.
6.25. In the event of incorrect pricing of goods, as described in detail in Article 9 of these T&C, Alza has the right to withdraw from the contract. In such a case, Alza will cancel the order or provide other notification clearly indicating that Alza is withdrawing from the contract.
6.26. If you have already paid a portion of the purchase price of the goods, this amount will be refunded to you in the same way no later than 14 days from the day following Alza's withdrawal from the contract.
6.27. Please note that some goods may be available only to a specific group of customers. In such cases, this information is clearly and understandably stated on the product itself or in its description. If you order goods and do not fall under such a group of customers, Alza has the right to withdraw from the contract. This primarily applies to products intended only for businesses or medical supplies intended only for end users, with further distribution not being possible.
7.1. We want you to be satisfied with Alza. And if we fail in something, we will face the situation head-on. Even though the customer is our top priority, unfortunately, even with the best functioning, we cannot rule out exceptional mistakes by our employees. To resolve your complaint as quickly as possible, we have an internal process in place to quickly investigate our customers' complaints.
Customer hotline 24/7: +421 2 5710 1800 or electronically through our contact form .
Complaints team, which you can write to through this contact form
For resolution under the second step, please always first refer to the originally resolved case, marked in the communication as "CCT" + case number.
If we do not resolve the complaint to your satisfaction, it is possible to settle these disputes out of court. In such a case, as a consumer (not applicable to purchases made with an identification number), you can contact an alternative dispute resolution entity, such as the Slovak Trade Inspection or resolve the dispute online through a designated platform.
8.1. On our e-shop, it is possible to pay by these methods. Alza reserves the right to offer the Buyer only selected payment methods at its discretion. You can also choose to pay with cryptocurrency (e.g., Bitcoin) if Alza allows it. If you subsequently request a refund of the purchase price of goods for any reason, the price can only be refunded in the currency stated on the invoice for goods (usually in euros) and at the amount stated on the invoice. Any fluctuations in the cryptocurrency exchange rate will not be considered when refunding the purchase price, to which you agree.
8.2. Until the full payment of the purchase price, the goods remain the property of Alza (so-called reservation of ownership).
8.3. Unfortunately, invoice details cannot be changed after the order has been placed.
8.4. Refunds of VAT to persons from third countries for the export of goods in accordance with the conditions of the VAT Act are made non-cash to the customer's account, unless Alza decides to pay them in another way. The reason for preferring non-cash payment is not only the legislation restricting cash payments but also the limitation of the risk of money laundering.
8.5. If you withdraw from the contract or your money is refunded for another reason, we will refund the money to you in the same way we received it from you. However, if the money cannot be refunded in the same way, for example, if you paid in cash at the store, to the courier, or your payment card has expired, you are responsible for the correctness of the information you provide to us for the refund. You are also responsible for the correctness of the information if we have agreed to your request and refund the money in another way.
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All our prices are final, in euros (EUR), and inclusive of VAT. The price of the goods does not include the cost of shipping and any cash-on-delivery fee, which will be displayed only in the final stage of the order, in the so-called shopping cart according to your selection. The final price of the order, in case of cash payment, is rounded according to the applicable legislation.
If there is any misuse of data (personal or corporate) or payment card during the order process, we reserve the right to cancel such an order.
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All prices quoted by us are final. However, in rare cases, there may be an error in the price of a product or service (although we do our utmost to prevent this, we are unfortunately not able to completely prevent it, as our employees are only human). Details of pricing errors, including information on Alza's right to withdraw from such a contract, can be found below.
9.1. There may be cases where the price of a product is incorrectly stated. Such cases include, but are not limited to:
9.2.In such cases, Alza reserves the right not to enter into a contract or to withdraw from such a contract even after you have received an order confirmation email. We must inform you of this step without delay.
9.3. If the discount on a product reaches 80% or more, we recommend that you check for a pricing error using the contact form, as even for products with an obviously incorrect price, there will automatically be a message that the product is discounted or on sale, etc.
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If you use a discount voucher or similar voucher in violation of its terms, we reserve the right to declare such a contract invalid based on the conditions described below.
9.4. The contract may be declared invalid if there has been unauthorised use of a discount voucher or similar voucher in violation of its terms. Unauthorised use may include
9.5. Unless stated otherwise, it is not possible to combine individual vouchers.
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For pre-orders, the price is only preliminary and may differ from the final price. Unfortunately, we cannot always guarantee a specific delivery date, so we will always inform you in advance of any new developments. More information can be found below.
9.6. In the case of pre-ordering a goods, the price provided is only preliminary. The final price of the goods may differ. Alza will inform you of any price changes. The purchase price of the goods will be determined only after Alza has stocked the goods. Any difference between the estimated price paid for the pre-order and the final purchase price will be refunded to you by Alza, or you will need to pay the difference before the goods is delivered. If you are not satisfied with the final price, we can cancel the pre-order.
9.7. Alza reserves the right to change the delivery date for goods available for pre-order, including multiple changes. In the event of a significant change in the delivery date (i.e., more than 14 days), you have the right to cancel the pre-order. If circumstances change to the extent that it would be unreasonable to expect Alza to be bound by the pre-order, based on the circumstances Alza relied on at the time of your pre-order, Alza reserves the right to cancel the pre-order without further notice and subsequently inform you of this.
9.8. The original price (typically displayed on the website as struck through when informing about the discount) represents the lowest price for the product/service/license Alza offered on its e-shop in the last 30 days before the discount. Individual price discounts and discounts that are not directly included in the current selling price of the goods (i.e., not automatically and uniformly provided) are not considered in the calculation of the original price. The original price calculated in this way remains valid even if the goods are discounted several times over a shorter period, but for a maximum of 90 days.
9.9. Special prices are valid until Alza's stock is sold out. If the remaining number of items is stated, until such number is sold out, or until the end of the promotion, whichever comes first.
9.10. If the goods were purchased from a non-VAT payer (typically a consumer) and we then display these goods in the "unboxed", "used" or "refurbished" category, we state the price without VAT in accordance with the law. This fact may be reflected only in the final invoice.
9.11. If you are purchasing as an entrepreneur and reach a certain purchase turnover, you may be shown a lower purchase price for certain goods on our e-shop than to unregistered users.
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Alza offers its registered users who are also students and holders of an ISIC/ITIC card (hereinafter referred to as "student") the possibility to register for the Alza student program and take advantage of the benefits described below. More information can be found here.
9.12. Registration is a prerequisite for membership. This is done by entering the card number either in the user profile Account Settings | Alza.sk or in the last step of the order in the Delivery details section. Each ISIC/ITIC card can only be registered to one user account on the Alza e-shop. For registration, the name and surname on the card must match the account under which you are registered.
9.13. The validity of the ISIC card is verified for each purchase made by the student. In the event that the card loses its validity, we reserve the right to automatically delete it from the account of the registered user - student. This automatic deletion terminates the student's membership in the student program, and you will not be informed of this fact by Alza.
9.14. Within the student program, the student receives a more advantageous, so-called student price list for selected goods on the Alza e-shop. Student prices are shown on the Alza website for each product to which the student price applies. These products are not graphically distinguished or separated on the website from products to which the student price does not apply. Alza continuously changes the range of goods discounted according to the student price list.
9.15. Another advantage of registering for the student program is also occasional promotions (discounts) on selected brands, categories or groups of goods. An overview of these discounts is available in the Alza for Students section at this address. These discounts are valid only for a limited time, which is displayed for the goods.
9.16. More advantageous prices and discounts are displayed for goods only to logged-in users with a registered valid ISIC card (students) and are automatically deducted when the goods are added to the cart.
9.17. If you are a consumer and have made purchases on Alza totaling more than EUR 6,000 in the last 12 months, we will automatically activate the benefits of the AlzaPlus+ VIP program for you. The essence of this service is free shipping for all types of provided shipping and exclusive discounts except for express shipping (e.g., courier). AlzaPlus+ VIP is governed by the termns and conditions stated here.
9.18. You will be informed about the activation according to paragraph 9.18. by e-mail to the e-mail address stated in the settings of your user account and also by SMS message.
9.19. You can cancel your AlzaPlus+ VIP membership obtained in this way free of charge at any time in accordance with the terms and conditions of this program.
10.1. Regarding the protection and processing of your data as a buyer by Alza, the following Privacy Policy applies
10.2. On the other hand, as a buyer, you must protect your access data to your customer account (especially passwords) and not share them with anyone else. Alza is not responsible for any misuse of your username or password by someone else. Furthermore, you must not use the account, name, or password of any other customer.
11.1. Digital services are entering a new era in connection with the new EU regulation on digital services (DSA). Alza is responding to these changes with a series of measures and procedures that meet and exceed the standards set by this regulation. The security of our platform is one of our highest priorities. Therefore, we have implemented a mechanism for reporting illegal content uploaded by third parties, such as customer reviews. The Unified Contact Point tool allows users to actively participate in the protection and security of our online store, while streamlining communication between us, our customers, contractual partners, and regulatory authorities. All your inquiries, concerns, and feedback will be addressed quickly and efficiently.
11.2. We have established high standards of transparency and information regarding moderation. For example, in the case of user reviews, we explain everything in detail on this page. We are also happy to explain how content moderation works.
11.3. Furthermore, we are committed to regularly publishing content moderation reports. These reports, published annually, provide a transparent view of how we handle out-of-court dispute resolution, account suspensions, and other aspects of moderation. Additionally, every six months, we disclose the number of our active users.
11.4. Regarding collaboration with regulatory authorities, we ensure compliance with applicable regulations when requested for user information. We collaborate with relevant state authorities while also informing affected users about these processes, thereby strengthening trust and transparency. Our commitments go further, with Alza placing special emphasis on protecting underage users. We have implemented a set of measures related to age restrictions on certain types of goods to ensure a safe environment and customized content for these users.
11.5. Finally, we address the issue of Dark Patterns (manipulative practices leading to unwanted purchases and disclosure of personal data) and advertising transparency. All our marketing and advertising activities are designed to be clear, fair, transparent, and understandable for all users.
11.6. We are aware of the importance of innovation and continuous improvement in response to the changing digital environment. Our voluntary effort to comply with the latest DSA regulations is evidence of our commitment to provide not only a secure but also an ethical and user-friendly environment. We understand that the trust of our customers is the foundation of our success, and therefore, we pay considerable attention to every aspect of our business to meet not only current regulations but, above all, your needs, and expectations.
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At Alza, we want our online store to be a place where our shopping visions by the idea to delivery by teleportation, meet the highest standards of security and transparency that we guarantee as a trustworthy online retailer.
12.1. Any relationship and any disputes arising from the contract shall be governed exclusively by the law of the Slovak Republic and shall be resolved by the competent courts of the Slovak Republic. The UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply in accordance with Article 6 of this Convention.
12.2. The contract is concluded in the Slovak language. If a translation of the contract text is needed for the buyer, it is understood that in case of dispute regarding the interpretation of terms, the interpretation of the contract in the Slovak language shall prevail.
12.3. The concluded contract is archived by Alza in the internal system for a period of at least five years from its conclusion, but for the longest period according to relevant legal regulations, for the purpose of its successful fulfillment, and is not accessible to third parties not involved. Alza will provide the customer access to the contract in justified cases. Information about the individual technical steps leading to the conclusion of the contract is clear from these T&C, where this process is described comprehensibly.
12.4. If in some chapters we provide a summary for basic orientation followed by a more detailed text, the more detailed text takes precedence in case of discrepancies, which in most cases starts with the heading "more information," "further conditions," etc.
12.5. The terms of marketing campaigns are governed by the specific conditions of the respective promotion. Ongoing campaigns can be found on the homepage www.alza.sk. If specific conditions do not exist, the campaign is governed by the general terms and conditions stated in Advertising (alza.sk).
12.6. You will receive a copy of these T&C, including the Complaints Code and tax document, upon completion of your purchase via e-mail provided in the order. Tax documents are also available in your user account under the section My Purchases, subsection Purchased Items.
12.7. These General Terms and Conditions, including all their parts, are valid and effective from 04.09.2023 and supersede the previous version of the T&C, including their parts, being available at the headquarters and Alza branches or electronically at www.alza.sk. Orders created before 04.09.2023 are subject to the relevant provisions of the General Terms and Conditions valid at the time of order creation, the latest version of which is available at: https://www.alza.sk/vseobecne-obchodne-podmienky-spolocnosti-alzask.
