I. Introduction

The following General Terms and Conditions (“GTC”) regulate the relationships of parties to a sales contract entered into by and between Alza.sk s.r.o., ID: 36 562 939, registered seat at Sliačska 1D, 831 02 Bratislava-Nové Mesto, registered in the Commercial Register with the City Court of Bratislava III under File No. 35889/B (“Alza.sk” or “Trader”), and the Buyer who can be also a consumer (“Buyer”). Other information about the Trader is available on web page www.alza.sk in section “About Us”.

In the event, when goods are sold in a distance way via the online store www.alza.sk, where the sales contract entered into by and between Alza.cz a.s., ID: 27 082 440, registered seat at Jankovcova 1522/53, Holešovice, 170 00 Prague 7, registered in the Commercial register of County Court in Prague, under file no. B 8573 (“Alza.cz” or “Trader”) and the Buyer who can be also a consumer (“Buyer”), these GTC shall apply mutatis mutandis in this case as well except the following provisions:

• Art. II, par. g) point xi;
• Art. III, point 10;
• Art. III, point 11;
• Art. V;

For the purposes of these GTC, the Trader means Alza.sk as well as Alza.cz. For the avoidance of any doubt, in cases where the provision applies only exclusively to one of the Traders, the relevant Trader is explicitly defined in the provision. The Trader in a particular case is the company that is listed as the Seller/Trader on the invoice.

In the event that the company Alza.cz a.s. acts as a provider, provides services and/or license rights according to its current offer to individual buyers according to their requirements for the price and conditions specified in the specific offer of services and/or license rights, these GTC apply in relation to the relevant contract, unless otherwise stated.

Detailed information about the Trader is available at www.alza.sk in the About Us section.

“Buyer” means an individual (consumer) or a sole proprietor or a body corporate.

“Consumer” means an individual acting for purposes that are outside that individual's trade, business, craft or profession. 

Legal relationships between the Trader and the Consumer not explicitly regulated in the GTC are governed by the applicable provisions of Act No. 40/1964 Coll., the Civil Code, and related laws.

“Entrepreneur” means:

• an individual registered in the Commercial Register;
• an individual trading or otherwise conducting business under the Trade Licensing Act;
• an individual trading or otherwise conducting business under specific legislation other than the Trade Licensing Act; or
• an individual conducting farming business, registered under specific legislation.

“Entrepreneur” further means an individual acting in compliance with the previous sentence for purposes relating to that person's trade, business, craft or profession, whether acting personally or through another person acting in the name or on behalf of the entrepreneur. Where the Buyer provides his/her registration number in the order, s/he acknowledges being regarded as the entrepreneur by Trader and agrees to be bound by the rules stipulated in the GTC applicable to entrepreneurs.

Legal relationships between the Trader and the Buyer-Entrepreneur not explicitly regulated in the GTC or in the contract entered into by and between the Trader and the Buyer are governed by the applicable provisions of Act No. 513/1991 Coll., the Commercial Code, as amended, and by related laws. Where there is any conflict between the GTC and an individual contract, the contract prevails.

By placing the order, the Buyer acknowledges that s/he has read the present GTC before entering into the contract, and in particular the representations and warranties given in Part II hereof and the Claims Code and Delivery Information constituting an integral part hereof, and explicitly agrees to the same in the wording effective at the time the order is placed.

The Buyer (where applicable) should use the latest version of the mobile app of the Trader.

The Buyer acknowledges that by purchasing the products offered by the Trader s/he does not acquire the right to use the registered trademarks, trade names, company logos, or patents of the Trader or Trader’s contractual partners, except where the individual contract provides otherwise.

The Buyer receives a copy of the GTC via email, in the form of a document attached to the confirmation email sent to the email address provided. The Buyer receives the invoice containing the details of the contract and the receipt issued according to the Sales Registration Act by email, in the form of a link to the portal where s/he can download the invoice in electronic form, to which the Buyer agrees. The link is sent to the Buyer to the email address provided in the order; or can be accessed after login into the user account, in the My Alza/My Orders section (where applicable). The Buyer may submit a request for a paper invoice using the contact form. 

II. Pre-Contractual Representations and Warranties

Trader represents and warrants to the Buyer that: 

1. The cost of using the means of distance communication is calculated at the basic rate (Trader charges no additional fees on top of the amount charged by the Buyer’s internet/telephone provider; except for the arrangements for delivery).
2. The goods are delivered to the Buyer after the Buyer pays the price or makes a deposit or similar payment for specific services offered by Trader and requested by the Buyer.
3. Trader enters into no ongoing contracts. Where Alza arranges for such contracts to be entered into, the information as to the minimum period for which the contract remains binding is communicated to the Buyer by the respective contract provider, together with the details regarding the price or method of its determination for the billing period, which is always one month, where the price is unchangeable).
4. Except as otherwise provided, the licence fee stipulated in a licence agreement of indefinite duration is agreed for the entire licence term.
5. The prices for goods and services displayed on the website operated by Trader are quoted including and excluding VAT, with all statutory fees (where applicable). The costs of delivery, however, vary in relation to the selected delivery method, carrier and payment method.
6. The Buyer-Consumer has the right to cancel the contract (except as otherwise provided below) within 14 days of:
   1. receiving the last of the goods (contracts for the supply of multiple products/parts delivered on different days); or
   2. receiving the first of the goods (ongoing contracts),

by giving notice in writing to the postal or email address of Alza.sk, informing Trader of his/her decision to cancel the contract, whether in person at either Alza.sk store or by telephone or using the cancellation form available on the website (registered users only).

7. The right to cancel the contract does not apply as regards the following:
   1. the supply of a service which has been fully performed, where the performance of the service began with the Consumer’s prior express consent and with the acknowledgement that the Consumer would lose that right once the contract had been fully performed by the Trader;
   2. the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the Trader and which may occur within the cancellation period; 
   3. the supply of goods that are made to the Consumer’s specifications or are clearly personalised;
   4. the supply of goods which are liable to deteriorate or expire rapidly;
   5. the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which were unsealed after delivery;
   6. the supply of goods which can be mixed inseparably (according to their nature) with other items after delivery; 
   7. the supply of alcoholic beverages, where their price has been agreed at the time of the conclusion of the sales contract, delivery of them can only take place after 30 days, and their value is dependent on fluctuations in the market which cannot be controlled by the Trader;
   8. contracts where the Consumer has specifically requested a visit from the Trader for the purpose of carrying out urgent repairs or maintenance; with the exception of circumstances where, on the occasion of such visit, the Trader provides services in addition to those specifically requested by the Consumer or goods other than replacement parts necessarily used in carrying out the maintenance or in making the repairs;
   9. the supply of sealed audio or video or audio-video recordings or sealed books or sealed computer software, where the goods became unsealed by the Consumer after delivery;
   10. the supply of periodicals with the exception of subscription contracts for the supply of such periodicals, and other than sealed books;
   11. the supply of accommodation other than for residential purpose, transport of goods, vehicle rental services, catering or services related to leisure activities, where the contract provides for a specific date or period of performance;
   12. the supply of digital content not on a tangible medium, where the Consumer has given prior express consent to the beginning of the performance of the digital content and has acknowledged that the right to cancel the contract will thereby be lost; and
   13. the supply of a gift voucher, where the gift voucher was removed by the Consumer from the original packaging (for instance, from the envelope), in which case the secret code was disclosed and thereby defaced and consumed.
8. The Buyer bears the cost of returning the goods to Trader in case of cancellation and, for distance contracts, where the goods, by their nature, cannot normally be returned by post, also the cost of returning the goods;
9. Where the Buyer cancels a contract for the supply of a service the performance of which has already begun, the Buyer pays the Trader an amount which is in proportion to what has been provided.
10. The contracts (respective invoices) are saved in the electronic archive which can be accessed by the registered users directly from their user account.
11. The Consumer can make a complaint by using the contact form or by approaching the supervisory/state supervision authorities.
12. The price of goods pre-ordered by the Buyer is tentative; the final price of the goods may therefore vary. Trader notifies the Buyer of the price change. The purchase price of the goods is determined only after the goods have been stocked by Trader. Any difference between the tentative price paid and the purchase price is refunded by Trader or paid by the Buyer before delivery of the goods, unless the Buyer decides to cancel the pre-order. Trader reserves the right to change the delivery date, even repeatedly, for goods that can be pre-ordered. Where the delivery date changes substantially (for instance, by 14 days), the Buyer has the right to cancel the contract. Where the circumstances on which Trader relied at the time the goods were pre-ordered by the Buyer change to such an extent that Trader cannot reasonably be required to be bound by the pre-order, Trader has the right to cancel the pre-order without further notice and notify the Buyer of the same.
13. The contact email address of Trader is [email protected]. Trader, however, recommends contacting it via its contact form. 
14. Trader hereby informs the Buyer that it provides free take-back of particular electrical and electronic equipment, batteries and accumulators subject to the conditions set out herein. 

III. Sales Contract 

1. Contract Execution

The Buyer creates an order for the products in a distance manner by adding the selected goods, service or digital content to the cart and by proceeding to checkout or by using the “Buy Now” option (registered users only). The Buyer can change the products added to the cart as well as the selected delivery and payment method before placing a firm order. The Buyer should check all details and/or options s/he has provided/selected in the order. The sales contract is concluded  at the time the order created by the Buyer is confirmed by the Trader; Trader is not responsible for any data transmission errors. The Buyer is informed about the executed contract in a confirmation email letter sent by Trader to the email address provided by the Buyer. 

The Buyer may be assisted in concluding the contract in other manner than by distance, by an employee of Alza.sk, either directly at the branch or by telephone or as part of a fax or e-mail order from Alza.sk. 

The confirmation email letter includes the latest wording of Trader’s GTC and Claims Code. Except where the GTC provide otherwise, the executed contract (incl. the agreed price) may be amended or cancelled only by agreement of the parties or in cases stipulated by law.

Orders worth over EUR 4,000 incl. VAT created by the Buyer within a single transaction and/or day are required by the Trader's system to be created by the Buyer from the user account registered on the e-shop www.alza.sk; only user accounts used in the past to create one or more online orders which were completed under a valid contract not cancelled by the Buyer will be allowed. Otherwise, where the Buyer fails to comply with the above, Trader has the right to cancel the order without further action.

The Buyer acknowledges that a contract for the sale of a motor car and/or motorcycle, the contract is exclusively concluded by Alza.sk as the trader and may not take the form of a distance contract. The sales contract is regarded as executed when the Buyer signs the delivery note.

Where any gift is provided together with the goods and the Buyer does not use it, the Buyer should contact Trader in advance and notify Trader that s/he is not interested in accepting the gift; in which case the Buyer will be sold the goods without the gift. Otherwise, where the Buyer accepts the gift and then cancels the contract, s/he should return the gift as set out in Part VIII hereof.

The contract is archived by Alza for at least five years from the day it is concluded, however, not longer than for the period stipulated by relevant law. The contract is archived for the purpose of its performance and is not accessible to third parties other than those having an interest in the contract. Information about the individual technical steps leading to the contract execution is implied by and the process of contract execution is comprehensibly described herein. 

 

2. Delivery

By executing the sales contract, Trader undertakes to deliver the purchased goods or digital content/licence to the Buyer and to enable the Buyer to acquire title/licence to the same; the Buyer undertakes to accept the product/digital content and pay Trader the purchase price.

Trader reserves the right of ownership to the goods; ownership to the goods passes to the Buyer from the moment the purchase price is paid in full. The same applies mutatis mutandis to the purchased licences or services.

Trader delivers the goods to the Buyer together with relevant documents relating thereto and enables the Buyer to acquire title to the goods/licence in compliance with the contract.

Trader fulfils its obligation to deliver the goods to the Buyer by allowing the Buyer to examine the goods at the place of performance and by notifying the Buyer of the same in due time.

Where the goods are to be delivered by Trader, Trader delivers the goods to the Buyer-Entrepreneur by assigning the goods for dispatch to the first carrier for delivery to the Buyer and enables the Buyer to claim the rights under the shipping contract from the carrier. Any goods designated for the Buyer-Consumer are delivered by Trader to the Buyer-Consumer at the time the goods are handed over to the Buyer-Consumer by the carrier.

Purchased digital content is considered to have been delivered at the time Trader sends an email to the Buyer with a link to download the content or makes the download link available to the Buyer in his/her user account. Trader points out that the download link is valid only for 60 days. The Buyer is therefore required to download the digital content within this time limit. 

Where more products are delivered by Trader than agreed, the sales contract is deemed entered into for the products delivered, unless the Buyer rejects the products without undue delay. 

Trader delivers the purchased goods to the Buyer in the agreed amount, quality and design. Except as otherwise agreed, the goods are packed by the Trader according to custom and usage or in a manner which assures that they are protected against deterioration and damage. The same applies also to the goods to be shipped.

To minimise any damage and ensure smooth delivery of goods ordered by the Buyer within a single transaction and/or day in excess of EUR 3,500 incl. VAT, Trader reserves the right to deliver the goods to the Buyer only after the purchase price is paid in full. Once the purchase price is paid by the Buyer in full, the goods are dispatched by Trader as specified by the Buyer in the order.

 

3. Passing of Risk

The product is faulty if it lacks the agreed characteristics. The product is further considered faulty where the Buyer is delivered other than the ordered product or the documents necessary for the use of the product contain defects.

The Buyer has the right to claim defective delivery on the grounds that the product was defective when the risk passed to the Buyer, even if the defect develops only later. The Buyer has the right to claim defective delivery also on the grounds of a defect that arose later as a result of Trader’s breach of its obligation.

The Buyer should examine the product, its characteristics and quantity as soon as feasible after the risk passes to the Buyer and report to Trader without delay any defects or faults found. 

The risk passes to the Buyer when the product comes into the physical possession of the Buyer; and/or when the Buyer rejects to accept the product although s/he has been allowed by Trader to dispose of it.

Damage to the product occurring after the risk has passed to the Buyer does not affect the Buyer’s obligation to pay the purchase price, unless the damage occurred as a result of Trader’s breach of its obligation.

Where the Buyer fails to accept delivery of the product, the Trader has the right to sell the product after giving prior notice to the Buyer and providing the Buyer with an additional reasonable period to accept the delivery of the product. The same also applies to circumstances where the Buyer defaults on payment for the product which can be delivered only after the purchase price is paid.

 

4. Liability of Trader

Trader guarantees to the Buyer that the product is free from defects when delivered to the Buyer. In particular, Trader guarantees to the Buyer that, at the time the product is delivered to the Buyer:

1. The product has the characteristics agreed by the parties or, if no agreement is reached, the product has the characteristics described by Trader or the manufacturer or expected by the Buyer with respect to the nature of the goods or as advertised.
2. The product is fit for the purpose stated by Trader or for the purpose it is intended for.
3. The product is provided in the corresponding quantity, size or weight.
4. The product complies with the requirements stipulated by law.
5. The product is considered defective at the time of its delivery where the defect appears within six months from the day the product is delivered to the Buyer.
6. Except as otherwise provided, the Buyer has the right to make a defective product claim within 24 months of delivery. This does not apply to:
   1. products sold at a reduced price because of the defect;
   2. damage resulted from wear and tear;
   3. defects caused by ordinary use or wear and tear which were apparent at the time the product was accepted by the Buyer; or
   4. cases implied by the nature of the case.
   5. consumable products (cosmetics, drugstore products, etc.) in which case the Buyer has the right to make a defective product claim within twenty-four (24) months. Where the best before date is indicated on the product, the period of guarantee is shortened and terminates on the date indicated on the packaging.

Where a gift is provided together with the goods, the Consumer acknowledges that the defective product claim may be made within 24 months only for the goods sold but not for the gift provided together with the goods. The Consumer may make a defective product claim for the gift within 14 days of receiving the product. The Entrepreneur may not make any defective product claim for the gift.

The periods of guarantee are detailed in the Claims Code.

Different time limits for making a defective product claim may apply with respect to the Buyers-Entrepreneurs; however, only where that information is explicitly stated, in which case the product is labelled accordingly.

Where the Buyer knew that the product was faulty before s/he accepted it or damaged the product him/herself, no defective product claim may be made.

Discounted/used products found faulty are subject to a price reduction rather than replacement.

 

5. Material Breach of Contract

Where the defect develops within the stipulated time limit and the defective delivery constitutes a material breach of the contract, the Buyer has the right to:

1. replacement of the defective product or missing part, unless it is other than disproportionate taking account of the nature of the defect; where the defect occurs on a component part, the Buyer may only claim replacement of that component part or, where the remedy is impossible, terminate the contract; where, however, the above is disproportionate taking account of the nature of the defect, especially where the defect can be removed without undue delay, the Buyer has the right to have replacement free of charge;
2. repair of the defective product;
3. reduction in the purchase price of an appropriate amount; or
4. contract termination.

In making the defective product claim, the Buyer notifies Trader as to which redress scheme shown above s/he has opted for and does so immediately or without undue delay thereafter. The selected option may not then be changed without Trader's consent; with the exception of a defect requested by the Buyer to be repaired and subsequently being identified as irreparable. Where Trader fails to remove the defect within a reasonable period or the Buyer is notified by Trader that the defect cannot be removed, the Buyer may claim a reduction in the price of an appropriate amount instead of terminating the contract or terminate the contract.

Where the Buyer fails to opt for the redress scheme in due time, s/he has the same rights as in the case of an immaterial breach – see below.

The Buyer-Consumer has the right to a reduction in the price of an appropriate amount also in circumstances where Trader is unable to deliver a new product free of defects, replace the component part or repair the product, or where Trader fails to remove the defect within a reasonable time or where the remedy would cause significant inconvenience to the Buyer.

 

6. Immaterial Breach of Contract

Where the defective delivery constitutes other than material breach, the Buyer has the right to replacement or reduction in the price of an appropriate amount.

Unless the Buyer claims the reduction in the price of an appropriate amount or terminates the contract, Trader may deliver the missing parts or remove the legal defect. Other defects may be removed at Trader’s discretion either by repair or replacement.

Where Trader fails to remove the defect in due time or refuses to remove the defect, the Buyer may claim a reduction in the price of an appropriate amount or terminate the contract; the selected option may not then be changed without Trader's consent.

 

7. General Breach of Contract 

The Buyer has the right to replacement also in circumstances where the defect can be removed but the product cannot be properly used because the defect is recurring (an identical defect occurs three times) or the product develops multiple faults (three or more faults developed at the same time), in which case the Buyer-Consumer has the right to terminate the contract.

Where the product is replaced, the Buyer returns the original product back to Trader (along with all accessories delivered together with the product) at Trader’s cost.

Where the Buyer fails to report the defect without undue delay after the defect could have been detected by the Buyer upon proper and timely examination of the product, the defective product claim will not be handled by the court. The same applies also to a hidden defect not reported without undue delay after the defect could have been detected by the Buyer upon proper examination of the product, however, not later than within two years after the product has been delivered to the Buyer.

 

8. Satisfactory Quality

A quality guarantee is an undertaking of Trader that the product is fit for a particular purpose or retains its properties. The same applies to cases where the guarantee period or best before date is indicated on the packaging or is advertised. The guarantee may also be given in relation to individual component parts of the product.

The guarantee takes effect at the time the goods are delivered to the Buyer. Where the product is delivered to the Buyer as agreed in the contract, the guarantee takes effect at the time the product is delivered at the final destination. Where the purchased product is to be put into operation by a party other than Trader, the guarantee takes effect at the time the product is put into operation, provided that the Buyer orders that service together with the product or no later than within three weeks after receiving the product and lends necessary assistance and co-operation.

Where the defect is caused by outer circumstances after the goods are at the Buyer 's risk, the Buyer is not entitled to make a claim under the guarantee.

 

9. Digital Content, Computer Software and Other

In using the digital content purchased from Trader, the Buyer must comply with the obligations stipulated herein (for the purposes hereof, digital content includes also software, PC, gaming consoles, etc.), copyright law and product licence (for instance, EULA). Buyers failing to comply therewith are liable to damages and may face criminal consequences.

The Buyer may use the digital content solely for personal use, unless the licence provides otherwise, and for other than economic or business benefit, direct or indirect. The Buyer may not copy or otherwise reproduce, make copies of or extracts from and otherwise handle the purchased digital content contrary to copyright law, other laws or product licence. Where the digital content has been obtained illegally, access to it may be denied and/or the licence deactivated.

This same applies also to the digital content provided by Trader to the Buyer as a gift.

 

10. Motor Car and/or Motorcycle

A contract for the sale of a motor car and/or motorcycle (“Vehicle”) may only be entered into in the physical presence of the Buyer, at an Alza.sk store where the Buyer can examine the vehicle, learn how to operate the vehicle, learn about the guarantee and servicing conditions and get an answer from Alza.sk to any questions the Buyer may have.

In the case of a vehicle reservation, Alza.sk may require the Buyer to pay a deposit, the amount of which is communicated to the Buyer in advance after the vehicle is added to the cart. The deposit is payable upon confirmation of the reservation. The deposit is credited against the purchase price. Where the reservation is cancelled, the deposit is returned by Alza.sk to the Buyer within seven days. The deposit is not subject to interest.

The order confirmation generated by Alza.sk's information system serves only as a confirmation that the vehicle has been reserved; the detailed specification of the motor vehicle is shown only on the delivery note. 

The vehicle may be sold to the Buyer after it has been presented to the Buyer. A delivery note is drawn up.

The Buyer becomes the owner of the vehicle by paying the purchase price in full and by taking possession of the vehicle. Similarly, this rule also applies in the case of the purchase of related licenses or services.

Except as otherwise provided herein, the contractual relationship established by the contract for the sale of a motor vehicle is governed by the relevant provisions of this GTC.

 

11. Mystery Boxes

A contract for the sale of a mystery box may only be entered into in the physical presence of the Buyer, at an Alza.sk store where the Buyer is explained how the mystery box works and is given an answer from Alza.sk to any questions the Buyer may have. Only then can the Buyer receive the mystery box and the sales contract be entered into by and between the Buyer and Alza.sk.

The order confirmation generated by Alza.sk's information system serves only as a confirmation that the mystery box has been reserved.

Ownership to the mystery box passes to the Buyer from the moment the purchase price is paid in full and the mystery box is delivered to the Buyer. The same applies mutatis mutandis to the purchased licences or services.

 

12. Footwear

With regard to ecological impacts, Trader recommends that the Buyer measures his/her shoe size carefully when purchasing footwear so as to avoid unnecessary contract cancellation.

Furthermore, Trader recommends that the Buyer tries on the shoes immediately after delivery, wearing a clean pair of socks in order to keep the shoes hygienic and clean.

When cancelling the contract for the sale of shoes, the Buyer should return the shoes clean and unworn, in the original box (as when trying on the shoes at a store). Where the conditions set out in the previous sentence are not met (the shoes are worn, used, dirty or even damaged), Trader is entitled to compensation for the reduction in value of the goods. The Buyer acknowledges that unreasonable use of the footwear for the purpose of trying it on may reduce the value of the goods significantly and the Buyer may be refunded a portion of the purchase price reflecting any reduction in the value of the footwear.

 

13. Resale

Trader should be notified by the Buyer of any product which the Buyer sells, donates or otherwise transfers into the ownership of a third party.

Otherwise, Trader will regard the Buyer to be the owner of the goods entitled to claim defective delivery.

 

14. Third-Party Vouchers (Other than Alza Gift Vouchers)

Trader (Alza.sk and also Alza.cz) only sells the vouchers. The services and goods exchangeable for the vouchers are provided by a third party (service or goods provider). To redeem the voucher, the Buyer must contact and agree the details of the provision of a specific service and/or goods with the relevant provider. After purchasing the voucher, the Buyer receives a unique voucher code sent to the email address stored in the user account or to the address provided by the Buyer when the order was placed, in which case the risk passes to the Buyer. To claim the service and/or goods, the Buyer communicates the unique code to the provider. The provider verifies the validity of the code and (except as otherwise agreed with the Buyer) provide the services and/or delivers the goods to the Buyer without undue delay. The voucher is regarded as redeemed when the Provider enters the unique voucher code into the Tarder's information system (verifies the validity). The Buyer has the right to cancel the contract for the sale of the voucher within 14 days of receiving the voucher, however, provided that the voucher has not yet been used. Trader recommends the Buyer to make any defective product claims in relation to the goods and/or services redeemed for the voucher directly with the provider in order to speed up the handling process and approve a redress scheme.

 

16. Pre-Orders

The price of goods pre-ordered by the Buyer is tentative; the final price of the goods may therefore vary. Trader will notify the Buyer of the price change. The purchase price of the goods will be determined only after the goods have been stocked by Trader. Any difference between the tentative price paid and the purchase price will be refunded by Trader or paid by the Buyer before delivery of the goods, unless the Buyer decides to cancel the pre-order. Trader reserves the right to change the delivery date, even repeatedly, for goods that can be pre-ordered. Where the delivery date changes substantially (for instance, by 14 days), the Buyer has the right to cancel the contract. Where the circumstances on which Trader relied at the time the goods were pre-ordered by the Buyer change to such an extent that Trader cannot reasonably be required to be bound by the pre-order, Trader has the right to cancel the pre-order without further notice and notify the Buyer of the same.

IV. Data Protection and Privacy 

The protection and processing of Buyer's personal data by Trader is governed by the Privacy Policy.

V. Business Hours of Alza.sk

Orders placed online or through a sales team member:

Business Hours:
 Bratislava Head Office (Mlynské Nivy 5/A) - Mo-Su: from 9 a.m. to 9 p.m.

Stores - Mo-Su: from 8 a.m. to 7 p.m.

The opening hours of Alza.sk´s individual stores can be found also here.

The Trader cannot be held responsible or liable for non-compliance with the opening hours of the online store in the event of a system failure or force majeure.

Details about the opening hours during public holidays are displayed at www.alza.sk.

VI. Prices

All prices are negotiable. The prices quoted for goods available at the online store are correct at the time of publishing. The prices are final and include VAT and all taxes and fees payable by the Consumer for the goods (excl. delivery charges and other fees which are shown in the cart in the amount depending on the method selected by the Buyer).

The prices quoted for individual products are final and include VAT and all taxes and fees payable by the Buyer for the goods (excl. delivery charges, COD fees and cost of using the means of distance communication which are shown in the cart in the amount depending on the method selected by the Buyer).

The Buyer acknowledges that there may be circumstances where the Trader and the Buyer enter into no contract, especially where the goods or related services (delivery, extended warranty insurance, etc.) are ordered by the Buyer for a price that has been mistakenly quoted on the website due to an error in the Trader's internal information system or due to a mistake made by an Trader's sales team member; Trader has the right to cancel the contract even after the Buyer has received the confirmation email letter, of which Trader notifies the Buyer without delay. Examples of erroneous prices:

• The quoted price is obviously incorrect (for instance, it does not reflect the purchase or usual price of the goods).
• The quoted price is missing a digit or has one or more extra digits.
• The discount exceeds 50 percent off, without the goods being included in the special marketing campaign or sale and labelled accordingly and without the corresponding amount of discount being advertised.

 Trader points out that its information system automatically informs that goods with an obviously incorrect price are discounted or on sale, etc. In case of doubt as to whether the goods are actually discounted or whether there is an obvious error in the price of the goods, the Buyer should contact Trader to verify the price.

The price of goods purchased by Trader under specific conditions from a non-VAT payer offered as used, used or unpacked is quoted excluding VAT in accordance with Section 66 of Act No. 222/2004 Coll., the Value Added Tax Act. The Buyer acknowledges that this fact may only be reflected in the invoice issued for the order in question.

The promotional prices are valid while stocks or supplies of the promotional goods last or a promotion runs on the goods, whichever ends earlier.

The original price (typically shown as crossed out on the website as part of the sale notification) means the lowest price during the last 30 days before the price drop at which the goods/service/licence (hereinafter the “Goods”) in question was offered by Alza on its e-shop. The calculation of the original price does not take into account individual price advantages and price advantages that are not included directly in the current selling price of the Goods (ie they are not provided automatically and to everyone, such as discount codes). The original price calculated in this way remains valid even if the Goods is discounted several times in succession over a shorter timeframe, however, for a maximum of 90 days.

Trader reserves the right to declare the sales contract null and void in circumstances where the personal data, payment card, etc. have been misused or where such arrangement has been ordered by an administrative or judicial authority, of which Trader notifies the Buyer. 

Trader additionally reserves the right to declare the sales contract null and void in circumstances where the discount or similar voucher has been used contrary to the voucher terms and conditions. In general, where:

• The discount voucher has been used to obtain goods other than that for which the voucher is redeemable.
• The discount voucher has been used in conjunction with any other promotion although the application of multiple discounts has not been explicitly forbidden.
• The discount voucher has been used against a purchase the value of which is lower than the voucher value.
• The discount voucher is found by Trader to have been already used.

The Buyer acknowledges that the sales contract cannot be validly executed in the circumstances shown above and that Trader is entitled, among other things, to make claims for reversal of unjustified enrichment.

 

Student Scheme

A registered user who is a student and holds an ISIC/ITIC card (“Student”) may register for the Alza Student Scheme.

The prerequisite for membership in the student scheme is the registration of the ISIC/ITIC card at www.alza.sk, in the user account. The Student can register his/her card on the last step of the ordering process in the Address section, at alza.sk/student, or in the My Alza user account (Account Settings – My Account - Shop as a Student). Once the ISIC/ITIC card is registered, the first and last name on the card, combined with the card number, are verified against records contained in the ISIC database. Each ISIC/ITIC card can only be registered to one user account. The first and last name on the ISIC card must match the first and last name under which the Student is registered. 

The validity of the ISIC card is verified each time the Student makes a purchase. Where the card expires, Trader reserves the right to delete the card automatically from the account of the registered Student user, in which case the Student's membership in the student scheme is terminated without notification.

The student scheme offers reduced, so-called student, rates on selected products available at the Trader online store. The student rates are shown on the Trader´s website for each product to which the student rate applies. These products are not graphically distinguished or differentiated on the website from the products to which the student rate does not apply. The range of products offered at the student rates is updated by Trader from time to time.

The student scheme further offers special promotions (discounts) on selected brands and short-term discounts on specific product brands, categories and/or groups. The discounts are shown at www.alza.sk/student, in the Students section. The discounts are available only for a limited period which is displayed next to the product.

The reduced rates and discounts are only displayed to logged-in users holding a valid ISIC card registered for the scheme (Students) and are automatically applied at the cart.

VII. Orders

 The orders can be placed:

1. in person at either Alza.sk store (applies exclusively in cases where the seller is Alza.sk);
2. online at the Trader´s online store (“Online Store”);
3. by email at www.alza.sk/kontakt;
4. by fax; or
5. by telephone.

All orders made directly at either Alza.sk store can be placed anytime during the opening hours exclusively of the respective store of Alza.sk. All orders made by telephone can be placed with the Alza call centre during the opening hours of the call centre.

Trader recommends the Buyer to place all online orders from the Buyer’s registered user account. All Buyers using a public internet access point are further recommended by tarder to log out after finishing the session. 

The Buyer is notified of the estimated time of delivery by email. The length of delivery and delivery price vary depending on the delivery method selected by the Buyer on the second step of the ordering process. The Buyer acknowledges that the estimated time of delivery may change depending on the logistical possibilities of Tarder and/or its carriers, of which Trader notifies the Buyer without delay.

VIII. Contract Cancellation

Trader recommends the Buyer to back up his/her data on the device before cancelling the contract for the sale of that device and only then delete the data from the device.

1. Consumers

The Consumer has the right to cancel the contract within 14 days. The cancellation period referred to in the first sentence begins with the day on which the contract is entered into, and on the day on which the Consumer receives:

1. the goods (sales contract);
2. the last of the goods (contracts for the supply of multiple products/parts delivered on different days); or
3. the first of the goods (ongoing contracts).

The Consumer can cancel the contract by completing and submitting the model cancellation form available on the Tarder´s website; once submitted, the completed form is confirmed as received by Trader in writing without undue delay.

The cancellation notice and goods should be sent to:

Alza.sk
Mlynské Nivy 5/A, 811 09 Bratislava

The stated address of Alza.sk is also applied in the case of purchase by distance from Alza.cz on the basis of the authorization of Alza.sk to ensure the process of exercising the right of consumers to withdraw from the purchase contract as well as easy access to the consumer complaint process (receipt and issue of goods for the purpose of handling complaints).

The goods should be returned within 14 days of the date the Buyer-Consumer notifies Trader of his/her wish to cancel the contract; complete, with all documents, undamaged, clean, preferably in their original packaging, in the condition and value in which the goods were received. Any fuel tanks returned as part of the returned goods must be returned empty.

Contracts for the sale of consumable products (cosmetics, drugstore products, etc.) may only be cancelled where the Buyer returns the products undamaged, unused and in intact original packaging.

All Consumers wishing to cancel their contracts within the stipulated time limit are recommended to return the goods to the address of Alza.sk stated above, with a letter accompanying the return detailing the reason for returning the product (not required), proof of purchase number and bank account number or indication as to whether a cash refund or return for Alza credit is requested, in order to speed up the cancelling process.

The Buyer-Consumer is liable to Trader for any reduction in the value of the goods caused by handling the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods, the above also applies in the case of a purchase made by an Buyer-Entrepreneur. While the compensation for the reduction in the value of the goods will be included in the returned purchase price to the Buyer-Entrepreneur.

In the case of a cash refund, Trader may ask for proof of identity (ID card or passport) in order to avoid damage and prevent the legitimization of proceeds of crime. Failure to produce the documents may result in the refusal by Trader to give the refund. 

The Buyer-Consumer wishing to cancel his/her contract is refunded the entire amount paid under the contract; without undue delay no later than the earlier of 14 days after the contract is cancelled, with the reimbursement being made in the same form of payment originally used for the purchase. Any amount payable to Trader as compensation for a reduction in the value of the goods will be offset against the refund.

The fully registered Buyer-Consumer (having provided his/her first name, last name, address and contact email in the user account at Alza.sk) may, at his/her request, be reimbursed the purchase price excluding the cost of delivery in the form of special gift vouchers (Alza Credit) which can be used in accordance with the terms of the Alza Credit service.

Where the contract is cancelled by the Buyer-Consumer, Trader may provide the reimbursement after it receives back from the Buyer-Consumer any goods supplied or is provided with proof that that the Buyer-Consumer has sent the goods back to Alza. The Buyer-Consumer should return the goods to Trader without undue delay and no later than the earlier of 14 days after s/he cancels the contract. 

The Buyer acknowledges that where gifts are provided with the goods, Trader and the Buyer enter into the gift contract on the condition that the contract ceases to have effect if cancelled within 14 days in which case the Consumer must return the goods together with the related gifts provided and anything by which the Consumer has been enriched; if not returned, the gifts will be considered unjust enrichment. Where the profits acquired by unjust enrichment cannot be returned, Trader has the right to claim monetary compensation in the amount equal to the usual price. Cancellation of the gift contract is without prejudice to the sales contract; the contracts are treated separately.

The Consumer acknowledges that s/he bears the cost of returning the goods to Trader in case of cancellation and, for distance contracts, where the goods, by their nature, cannot normally be returned by post, also the cost of returning the goods.

 

2. Entrepreneurs, Other 

The Buyer-Entrepreneur does not have the legal right to return the goods within 14 days, unlike consumers. The law only favours consumers in this respect.

However, Alza decided to enable the Buyer-Entrepreneur withdraw from the agreement under the same conditions as the Buyer-Consumer.

Therefore, if you have made a purchase as the Buyer-Entrepreneur, you can withdraw from the agreement within 14 days according to the rules set out above.

In order to protect the Buyer's rights, the relevant amount of cash refund which is requested in person at any store of Alza.sk where the seller is Alza.sk, by the Buyer being a body corporate is only paid to the persons authorized to act for and on behalf of the body corporate, that is, to a member of the Buyer's governing body, attorney-in-fact or “trustee” identified by the Buyer in the user account created at www.alza.sk.

 

3. Cash Vouchers 

Cash vouchers are offered to the Buyer with the Buyer's express consent, as an alternative to a refund in circumstances where the Buyer terminates the sales contract as part of the claims process or cancels the contract in accordance with the GTC. Special terms and conditions set out here apply. 

 

4. Obvious Price Error

In addition to other cases provided for by law, Trader has the right to cancel the contract also in the event of an obvious price error. 

The contract may be cancelled on these grounds within 14 days after the day the sales contract is made and entered into by and between the Buyer and Trader, by cancelling the Buyer's order or otherwise making it clear to the Buyer that the contract is cancelled. 

Where the Buyer has paid at least a portion of the purchase price of the goods, the respective amount is refunded to the Buyer's bank account no later than the earlier of 14 days after the day the contract is cancelled by Trader.

 

IX. Payment

Trader accepts the following methods of payment: see the link for details.

All goods remain the property of Trader until paid for in full. The risk passes to the Buyer at the time the goods come into the physical possession of the Buyer.

Trader reserves the right to offer the Buyer only selected payment methods at its discretion. 

The 289/2008 Coll. Act on the use of electronic cash registers requires the Trader to issue a receipt to the Buyer and register the sale with the tax authority online; or within 96 hours of the sale where the technical difficulties arise.

Buyer's billing information cannot be changed after the order has been placed.

In using the credit card at a store of Alza.sk, the Buyer should protect the credit card details from being stolen and cover the keyboard with his/her hand when entering the PIN code.

 

Cryptocurrencies

The Buyer may also choose to pay for the goods in a cryptocurrency accepted by Trader (for instance, bitcoin). Where the Buyer then, for any reason, requests a refund of the purchase price for such goods, the purchase price may only be refunded in the currency shown on the invoice for the goods (usually in euros), in the amount indicated on the invoice. Any movements in the cryptocurrency exchange rate will not be taken into account in the refund, to which the Buyer agrees.

 

Refund

Where the Buyer cancels the contract entered into with Tarder or gets reimbursed for any other reason, Trader makes the reimbursement under the contract using the same form of payment as used by the Buyer for the initial purchase. The Buyer is responsible for the accuracy of the reimbursement details that s/he provides to Trader where the reimbursement cannot be made in the same form of payment originally used for the order (for instance, the customer paid in cash at the store of Alza.sk or to a courier, the customer's payment card has expired and Trader does not have other payment details of the Buyer), or where Trader, at its sole discretion, accommodates the Buyer's request to change the reimbursement method. 

X. Delivery

1. Methods

Trader provides or arranges different delivery methods according to the current availability of each service and with regard to the capacity and accessibility. Trader cannot be held liable for late delivery of goods caused by an event of force majeure or information system failure.

The delivery methods, terms and conditions and prices are detailed here.

 

2. Other

The goods paid in advance online cannot be collected by the Buyer without the collection code sent by Trader to the telephone number provided by the Buyer in the order. The Buyer should prevent the collection code from being disclosed to a third party and or otherwise misused.

In order to avoid damage and prevent the legitimization of proceeds of crime, Trader or its contractual partner may ask the Buyer to produce proof of identity (ID card or passport). Failure to produce the documents may result in refusal to collect the goods paid in advance online. This right is implied by law, namely by Section 415 of the Civil Code which establishes the duty of prevention and prudence. 

The goods ordered by the Buyer being a body corporate may only be collected by a member of the Buyer's governing body member, attorney-in-fact or “trustee” identified by the Buyer in the user account created at www.alza.sk whose identity is ascertained from his/her ID card. Goods purchased by the Buyer being a sole proprietor may only be collected upon presentation of documents that can be used as valid proof of identity (ID card or passport).

The Buyer, on delivery, should inspect the condition of the delivery with the carrier and the carrier's waybill/delivery slip (number of packages, packages sealed with intact tape having company logo, damage to the box). The Buyer has the right to reject a delivery that does not conform to the sales contract, for instance, because the delivery is incomplete or damaged. Where the Buyer accepts the damaged consignment from the carrier, s/he should note the damage on the carrier's waybill/delivery slip.
  Incomplete or damaged delivery should be reported immediately by email to [email protected]. A damage report should be drawn up and signed with the carrier and sent to the Trader by e-mail, fax or post without undue delay. Additional claims made on the grounds of incomplete delivery or outward damage do not limit the Buyer’s right to make a product claim yet give the Trader the opportunity to prove that the same does not constitute a breach of the sales contract.

XI. Product Warranty

The warranty is governed by the Trader´s Claims Code  and applicable laws of the Slovak Republic in force. In general, the proof of purchase serves also as the certificate of warranty (see the Claims Code for details).

XII. Reporting Unlawful Content under the DSA Regulation

Digital services are entering a new era in connection with the new EU regulation on digital services (DSA). Alza is responding to these changes with a series of measures and procedures that meet and exceed the standards set by this regulation. The security of our platform is one of our highest priorities. Therefore, we have implemented a mechanism for reporting illegal content uploaded by third parties, such as customer reviews. The Unified Contact Point tool allows users to actively participate in the protection and security of our online store, while streamlining communication between us, our customers, contractual partners, and regulatory authorities. All your inquiries, concerns, and feedback will be addressed quickly and efficiently. 

More information on the security of digital services

We have established high standards of transparency and information regarding moderation. For example, in the case of user reviews, we explain everything in detail on this page. We are also happy to explain how content moderation works.

Furthermore, we have committed to regularly publishing content moderation reports. These reports, published annually, provide a transparent view of how we handle out-of-court dispute resolution, account suspensions, and other aspects of moderation. Additionally, every six months, we disclose the number of our active users.

Regarding collaboration with regulatory authorities, we ensure compliance with applicable regulations when requested for user information. We collaborate with relevant state authorities while also informing affected users about these processes, thereby strengthening trust and transparency. Our commitments go further, with Alza placing special emphasis on protecting underage users. We have implemented a set of measures related to age restrictions on certain types of goods to ensure a safe environment and customized content for these users. 

Last but not least, we address the issue of Dark Patterns (manipulative practices leading to unwanted purchases and disclosure of personal data) and advertising transparency. All our marketing and advertising activities are designed to be clear, fair, transparent, and understandable for all users. 

We are aware of the importance of innovation and continuous improvement in response to the changing digital environment. Our voluntary effort to comply with the latest DSA regulations is evidence of our commitment to provide not only a secure but also an ethical and user-friendly environment. We understand that the trust of our customers is the foundation of our success, and therefore, we pay considerable attention to every aspect of our business to meet not only current regulations but, above all, your needs and expectations. 

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XIII. Miscellaneous

Any disputes arising out of the contract will be governed by the laws of the Slovak Republic and resolved by competent Slovak courts. 

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply, with reference to Article 6 thereof.

Any disputes arising between Trader and the Buyer may also be settled out of court; the Buyer-Consumer may approach a dispute resolution body, such as the Slovak Trade Inspection , or use the ODR platform More information about the alternative dispute resolution scheme can be found here. Trader, however, recommends the Buyer to contact  Trader to address the issue before resolving it out of court. 

The contact email address of Trader is [email protected]. Trader, however, recommends contacting it via its contact form.

The contract is made and entered into in the Slovak language. Where the contract is translated for the Buyer into another language, the text in Slovak is to be given priority of interpretation in case of discrepancy between the language versions.

This version of the GTC, together with all its annexes, is effective as of 1^st May 2023 and substitutes any previous version of the GTC and its annexes. A copy of the GTC is available at the head office or either store of Alza.sk or online at www.alza.sk. Trader reserves the right to amend the GTC from time to time without prior notice.