Yes, goods can be returned without giving any reason within 14 days of receiving them. Please note the goods must be in the original packaging and undamaged.
To ensure you are refunded as quickly as possible, please include a cover letter referencing your order number and contact details; if you paid by credit or debit card, the name of the bank account holder, IBAN number, and SWIFT code must be included in order for us to process the transaction.
A list of goods that cannot be returned can be found in our Terms & Conditions.
Online Card Payments:
Bank accounts are refunded within 14 days of receiving your return order or contract withdrawal via International Bank transfer.
PayPal Payments:
PayPal accounts are refunded immediately upon receipt of your returned order or contract withdrawal.
Your order should be returned in the same state that you received it – with complete documentation, undamaged, clean, and with all original packaging and parts.
If items are not returned in their original condition, you may not be refunded the entire amount of your purchase.
Yes, you can. Please make sure to include the receipt.
The full terms for contract withdrawal and product returns are detailed in Article III of our Terms & Conditions.
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