Hello, thank you for your review. We are sorry to hear about your bad experience with the headphones. For convenient removal of the headphones, we recommend grasping the headphone between your thumb and index finger by its widest part and touching the surface. The precise movement is very quick and intuitive to get used to. If the battery in the handset has gone, it may be a faulty piece. So please consider making a complaint, or contact the manufacturer at
[email protected] and they will resolve the issue with you. If necessary, please do not hesitate to contact us. Thank you and have a nice day, Ondřej - Alza expert