The art of negotiation and persuasion in difficult situations

We all negotiate on a daily basis, whether with customers, business partners or at home, in the family. Many negotiations do not go smoothly for a number of reasons, especially when the other side refuses to cooperate and reach a satisfactory agreement. We are then faced with aggressive or unfair behaviour, we are stressed and unable to find a way out of the situation. This unique book is packed with special strategies and tactics to prepare you to negotiate in these difficult cases. You will be guided by a respected author who trains managers for tough negotiations and has worked successfully as a negotiator for the police.