The art of listening: What you're missing and why it matters

We live in a world where technology enables constant digital communication and offers new ways to establish and develop relationships. Yet no one seems to really listen, or even know how to do it. This makes us feel more lonely, isolated and less tolerant than ever before. New York Times reporter Kate Murphy wants to know what happened.

In this fascinating and often humorous book, Murphy explains why we don't listen, what it does to us, and how we can reverse the trend. It humanizes the psychological, neuroscientific, and sociological discussion of listening while introducing us to real experts (including a CIA agent, a discussion group moderator, a bartender, a radio producer, and a top furniture salesman). Her work is equal parts cultural critique, scholarly study of exploration, and an exciting call for change, filled with practical advice and real-life stories.

It's time to stop talking and start listening.