Secrets of empathic communication

Communication is the fundamental building block of any interpersonal relationship. We talk, we try to listen, we react – and yet we miss the mark so often.
This book will guide you through the world of empathetic communication, a key skill that is essential in both your personal and professional life. It can be the bridge that connects you with the people you truly care about. You will learn how to manage your own emotions, recognise emotional hijacking in others, create a safe space for open dialogue and resolve conflicts effectively. Practical exercises, examples and first-aid tips for communicating in challenging situations also await you.