Mediation

The book by the first Czech mediator with many years of experience is full of practical advice and examples. It is a method of dispute resolution in which an impartial expert - a mediator - helps the parties to the conflict to find an agreement. You will learn what the principles and assumptions of mediation are and what tools a mediator can use. You will learn how a mediator can handle different difficulties, for which cases mediation can be used and how mediation differs from facilitation.