Communication and business skills of a manager

In the new edition of the successful and readable guide, you will find proven advice and tips on how to improve your communication and management skills, strengthen your negotiation skills and the art of persuasion. These skills are indispensable to your success. In the first part of the book, which focuses on negotiations with business partners, you will get acquainted with the different phases of business negotiations and learn, how to ideally prepare for it, how to argue and counter objections in a hearing, how to communicate with different types of partners, how to use the effective SPIN method or how to deal with conflict situations. The second part of the book is devoted to the manager's communication and management skills. You will learn about different ways to motivate and develop staff and provide feedback, including critical interviewing, appraisal interviewing and coaching. You will learn how to select your team members, how to make decisions and resolve conflicts within your team, and how to lead an international team.