Instant Replacement – General Terms and Conditions
Definitions
The Instant Replacement service offered by Alza.sk s.r.o. gives customers the assurance that, if a fault covered by the warranty develops in a purchased product, their claim will be resolved by an immediate replacement.
Instant replacement
- The Instant Replacement service
- consists of purchasing additional cover that guarantees immediate resolution of a warranty claim if a covered fault develops.
- The service can be used
- at any time during the standard warranty period for the product.
- For each product
- you can purchase only one Instant Replacement service.
Seller
Alza.sk s. r. o., Company ID: 36562939, Tax ID: 2021863811, registered office at Karadžičova 8, 821 08 Bratislava, Slovakia, registered in the Commercial Register maintained by Bratislava I District Court, file no. 35889/B.
Buyer
A natural or legal person who purchases products or uses services for personal use or for business purposes involving those products or services.
Purchase of Instant Replacement service with goods
When purchasing goods, any buyer may choose to purchase the Instant Replacement service for products eligible for this option. Eligible products are marked with the option to add the service at the time of purchase.
The buyer pays for the service at the same time as the product it covers.
The Instant Replacement service is explicitly listed on the proof of purchase.
Prices for the Instant Replacement service are available at www.alza.sk.
By purchasing the service, the buyer agrees that, if they request to use it, the seller may resolve the claim by replacing the product with one of equivalent or similar specifications from the same or a different manufacturer. The replacement may be priced up to 5% more or less than the original purchase price.
The buyer acknowledges and agrees that, if they purchase any goods using a deferred payment option offered by the provider and purchase this service at the same time, the provider is not obliged to refund the price paid for the service if the purchase contract for the goods is terminated before the purchase price has been paid in full. This restriction does not affect the consumer’s statutory rights.
If the Instant Replacement service is purchased together with goods bought under the One Third service, the Instant Replacement service can only be used once the purchase price of the goods has been paid in full. If the purchase price has not been paid in full, Alza will handle the claim through the standard procedure in accordance with the law, or allow the buyer to pay the outstanding balance in full at the branch and use the Instant Replacement service immediately.
Purchasing the Instant Replacement service after the original purchasea
The service can be purchased at any of our branches no later than 14 days after the date of taxable supply (the date shown on the tax document).
Making a claim under the Instant Replacement service
The seller defines a qualifying product fault as a fault that develops while the product is being used in accordance with its instructions and under conditions consistent with normal use.
The Instant Replacement service does not cover wear and tear resulting from normal use, as this is not considered a claimable fault.
The Instant Replacement service cannot be used for products with damaged security seals, information labels, serial numbers or similar markings.
The Instant Replacement service does not cover damage caused by:
mechanical damage to the product or electrical surges (evidenced by visibly burnt components or printed circuit boards),
using the product in environmental conditions that do not meet the temperature, dust, humidity, chemical or mechanical requirements specified by the seller or manufacturer,
incorrect installation, handling or operation, or neglecting product maintenance.
the product or any of its components being damaged by a computer virus, where the fault affects only software for which the customer cannot prove legal acquisition, or by the use of unauthorised software or consumables. It also excludes damage caused by excessive loads or use contrary to the conditions specified in the documentation or to generally accepted practices,
unqualified intervention or changes to the product’s specifications,
customer modifications to the product (such as painting or bending) that cause the fault,
an incorrectly performed BIOS or firmware upgrade,
natural disasters or force majeure,
incorrect or faulty software, or incorrect or non-original consumables, including any resulting damage, where such use is not normal and is not permitted by the accompanying instructions.
The Instant Replacement service does not cover accessories, parts or attachments, such as batteries, cables, headphones, light bulbs or adapters.
To use the Instant Replacement service, the buyer must provide the product being claimed along with a copy of the proof of purchase showing that the service was purchased.
The Instant Replacement service can only be used:
at any Alza.sk branch,
by sending the faulty product to the head office address.
How the service works
The seller expressly advises the buyer that, depending on stock availability, the claim may be resolved by replacing the product with one of equivalent or similar specifications from the same or a different manufacturer. The replacement may be priced up to 5% more or less than the original purchase price. The seller alone decides whether to offer a different product and which product to offer. By purchasing the service, the buyer agrees to this procedure.
For buyers who have purchased the Instant Replacement service, the seller guarantees:
Immediate replacement of the product if the reported or another warranty-covered fault develops. If an equivalent product is not in stock within 48 hours of the claim being made, a credit note for the service will be issued and paid
Delivery of the replacement product as soon as possible, depending on how and where the claim is submitted:
Delivery by the next working day if the claim is submitted in person at any Alza.sk branch.
Delivery within three working days if the product is sent to Alza.sk – Mlynské Nivy 5/A, 811 09 Bratislava.
In exceptional cases, particularly where the seller cannot assess the product’s condition immediately and must send it to a service centre, the deadlines above may be extended by up to three working days. In such cases, the deadline for issuing and paying the credit note for the service, if an equivalent product is not in stock within 48 hours of the claim being made, may also be extended by up to three working days.
The number of claims for the repair of product defects under the Instant Replacement service is limited to one claim per product during the warranty period.
Issuing a credit note for a product covered by the Instant Replacement service means that the service has been used.
For large domestic appliances, the service is considered to have been claimed only when the product is delivered to the address LCZ Alza.cz – Claims, Zdibsko 615, Klecany – Zdibsko, 250 67, and not when the buyer hands the goods over to the carrier.
For claims submitted via AlzaBox or through a courier company, the service is considered to have been claimed only when the product arrives at the head office, not when the buyer hands it to the carrier or deposits it in an AlzaBox.
Transfer of the service
The validity of the Instant Replacement service may be transferred to a third party for the remainder of its original validity period, provided the seller is notified of the change in writing.
The service may also be transferred to another product in the same product category if the seller replaces the original product covered by the Instant Replacement service with a new one during the statutory warranty period under the Civil Code. This change must also be notified to the seller in writing.
Termination of the service
The buyer may terminate the Instant Replacement service if the seller materially breaches its terms and conditions.
In such cases, the seller will refund 100% of the amount paid for the service when it was purchased. The Instant Replacement service expires when the product’s statutory warranty period ends.
If a credit note is issued for a product covered by the Instant Replacement service, the service ends on the date the credit note is issued.
If the seller issues a credit note for the product during the statutory warranty period, the seller undertakes to refund the buyer the amount paid for the unused Instant Replacement service.
If the seller is unable to provide the service because no replacement with equivalent specifications and an appropriate price is available in Alza.sk’s stock, the seller undertakes to issue a credit note for the full original price of the service.