Reviews SENCOR SES 8500BK

Name: Unsatisfactory
Item: SENCOR SES 8500BK
Rating: 1
Author: Jakub, Losiná

Interested in reviews of SENCOR SES 8500BK? It got 3.6 out of 5 stars from our customers. Find specific customer reviews of SENCOR SES 8500BK below. We will appreciate if you also share your experiences with SENCOR SES 8500BK after purchasing.

SENCOR SES 8500BK

In stock > 5 pcs

412 €

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Jakub, Losiná

Rated 30/04/2026, variant SENCOR SES 8500BK

Verified purchase

Worst bargain ever.

It doesn't have pros.

The coffee maker is constantly being cleaned, with huge amounts of water flowing into the loger container. Worst of all, the water stinks even after five months of burnt plastic, and the combustion unit is rusting. The coffee maker went on a claim because of this, which was rejected by the authorized service. It's supposedly made of stainless steel and can be washed, which is not true. The rust is burnt in and the surface is ruined. Even if the coffee water didn't come in contact with it, rust doesn't belong on the steaming unit, I stand by that - I've had a number of coffee makers and NONE of them rusted.

As far as the smell is concerned, the defect was supposedly not manifested, but interestingly, I put the coffee maker in the box upside down and put a piece of cardboard on top that didn't belong there. The coffee maker came back exactly the same way - turned upside down with the cardboard on top. So I doubt the authorized service even opened the package.

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Reply from Alza

08/05/2026

Hello, thank you for your suggestion, on the basis of which the supplier contacted us and would like to respond below. "Hello, our authorized service technicians always try to pack and secure the unit for return just as the owner did when sending it in for service. The testing and repair of the instrument includes photographic documentation to prove what tests and repairs the technician performed on the instrument. As far as the aforementioned plastic smell is concerned, the technician also prepares the coffee during the repair and, of course, performs a sensory evaluation in this case. If you disagree with the service statement, you can send the device back and the repair will be reviewed. Please include a report listing all of your concerns in the repair review package you send so that the technician can address them thoroughly. Regards Team Sencor" Please do not hesitate to contact us in case of need. Thank you and have a nice day, Ondřej - Alza expert

Radek, Krupka

Rated 14/03/2026, variant SENCOR SES 8500BK

Verified purchase

Nothing, maximum appearance

already after two weeks no milk foaming even with latte and cappuccino nothing all cleaned and nothing and with milk drinks, it only leaks lukewarm milk. so he's just making me coffee I'm gonna claim

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Reply from Alza

02/04/2026

Hello, thank you for your suggestion, on the basis of which the supplier contacted us and would like to respond below. "Hello, for the milk frothing to work properly, you need to clean the milk passage regularly so that no milk residues remain. We recommend that after each use of the milk unit you remove the tube from the milk container, place it in a cup of clean water and start frothing in the prepared cup. This will clean the milk unit and make it ready for the next frothing or latte brewing. If you need a more thorough cleaning, please contact us at [email protected] and our colleagues will be happy to send you a detailed procedure. Regards Team Sencor" Please do not hesitate to contact us in case of need. Thank you and have a nice day, Ondřej - Alza expert

Šárka, Praha 7

Rated 25/02/2026, variant SENCOR SES 8500BK

Verified purchase

I don't often write reviews, but I have to write this one because I get angry almost every morning. First we bought it because we needed a coffee maker. We found out when unpacking that the manufacturer gave the wrong dimensions. Okay, we kept him. We shouldn't have done that. Something's still being cleaned up. Whether I can get the milk for my latte is always a question, because something is always clogging up. We're still cleaning something. If not anything to do with milk, then on the side because of the waste from the coffee. And it's definitely not once a week. It's like every two days. And we have a coffee maker at home, i.e. no office and a big coffee brewing. I'm so angry I'm ready to throw him out the window. If I were buying today, I'd really overpay and not buy this one.

was cheap

coffee good

there's always something to clean!

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Reply from Alza

09/03/2026

Hello, thank you for your suggestion, on the basis of which the supplier contacted us and would like to respond below. "Hello, we recommend that after each use of the milk unit you remove the tube from the milk container, place it in a cup of clean water and start frothing in the prepared cup. This will clean the milk unit and make it ready for the next frothing or latte brewing. The next cleaning is the emptying of the buds from the waste container, the frequency of which depends on the frequency of brewed coffees. Regards Team Sencor" Please do not hesitate to contact us in case of need. Thank you and have a nice day, Ondřej - Alza expert

Customer

Rated 07/01/2026, variant SENCOR SES 8500BK

Verified purchase

We have had the coffee machine in the office for less than a month and so far we are completely satisfied

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Anonymous customer

Rated 17/10/2025, variant SENCOR SES 8500BK

Verified purchase

This is my first coffee machine, so I have nothing to compare the quality of the drinks or the functions with. I am satisfied with the drinks, but of course a lot depends on the coffee used. I was surprised at the relatively high noise level when I first started it, but as I write, I don't know how other models are doing. The coffee machine requires quite frequent maintenance. Cleaning of the steaming unit and the saddle tray must be done every 8 coffees, which means about every other day for a large family. Other parts are to be cleaned about once a week. But again, I don't know how other machines are doing, maybe that's common with these coffee makers. What disappointed me a lot are the smart features. On the one hand, it's nice that the coffee machine supports the Tuya platform, so if you're already using that system, you can add the machine to it and not have to use the Sencor app. The problem is that the coffee machine cannot be turned on remotely via the app. It is set so that after about half an hour of inactivity it switches to power saving mode and wakes up only by physically tapping the display. It also disconnects from Wi-Fi in power saving mode. In practice, this means that the drink can only be prepared via the app during the half hour when the coffee machine is active. Once it goes to sleep, it cannot be switched on via the app. This precludes the creation of any automations or the preparation of coffee at a set time as advertised in promotional materials. I have addressed this with Sencor support and have been told that the restriction is imposed by an EU directive and there is no way around it. Therefore, if smart features are important to you, I would not recommend this model. Despite the above disadvantages, I am satisfied with the coffee machine overall.

Tasty drinks

Easy to use in Czech

Compact size

Virtually unusable smart features

Pretty noisy for me

Need for frequent maintenance

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Vojtěch, Praha 9

Rated 22/09/2025, variant SENCOR SES 8500BK

Verified purchase

compact size

easy operation

easy cleaning

clear menu

easy to adjust the coffee

there is a lot of water in the waste container, probably water from cleaning the coffee machine flows into it

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Jakub, Karviná

Rated 20/09/2025, variant SENCOR SES 8500BK

Verified purchase

The coffee machine is smaller and has a clear display in English. Everything works great and especially much better cleaning of the internal unit than the previous coffee machine. Everything is clearly shown on the display. I was worried, but I have to admit that everything is so far better than the previous coffee machine, which cost 2x as much.

Easy cleaning

Clear display

Possibility to control via Wifi

When connected to wifi, the update was performed

Possibility to adjust the strength and temperature of the coffee

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Tomáš, Teplice

Rated 07/07/2025, variant SENCOR SES 8500BK

Verified purchase - review from a price comparison website

Compact

Easy operation

Nothing yet.

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Marek, Chomutov

Rated 05/05/2026, variant SENCOR SES 8000BK

Verified purchase

the coffee maker was pretty cool, except that after two months it had to go on claim. when the milk stopped foaming altogether. so we're waiting to hear back

very good coffee

small coffee tray

frequent cleaning

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Reply from Alza

16/05/2026

Hello, thank you for your suggestion, on the basis of which the supplier contacted us and would like to respond below. "Hello, if the coffee machine has stopped frothing milk, the steam head has become clogged with dried milk residue from previous frothing sessions. We recommend that after the frothing is finished, you always put the milk hose into a cup of clean water, start the frothing and clean the entire steam path. The machine will then be ready to froth the milk again. If you have any questions, please do not hesitate to contact our colleagues at [email protected]. Regards Team Sencor" Please do not hesitate to contact us in case of need. Thank you and have a nice day, Ondřej - Alza expert

Vojtěch, Sokolov 1

Rated 22/03/2026, variant SENCOR SES 8000BK

Verified purchase

I've had the coffee maker since December and have managed more than 3Kg of coffee with it. Unfortunately, as some customers write, the milk sometimes only runs warm and is like milk foam. A large amount of water flows into the sediment container and promotes mould. My overall impression is rather sentimental, and I sometimes think about complaining (I don't know if it's supposed to be that way or if it's a defect).

Price

Quality of workmanship

Design

Functions

Method of conducting milk

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Reviews SENCOR SES 8500BK

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