Questions and answers: WOOLITE Extra White Brilliance 3.6l (60 Cycles)

Hello, I am sorry to hear that your product has been damaged and you need to submit a claim. The fastest way to handle a claim is to contact the authorised service centre, which is where we would send the product. You can a list of our authorised service centres here. If you are not interested in submitting your claim to the authorised service centre or the service is not available for your brand, you can bring the product and the purchase receipt to our nearest store and we will take care of everything. You can also submit your claim remotely by just sending it as a package to the address: Alza.cz - reklamace VGP Park, hala H2 Do Čertous 2658/1, 193 00 Praha 9 - Horní Počernice In addition to the purchase receipt, please include an accompanying document with a description of any defects. If you already know the claim number from retrieving it online, it is sufficient to visibly place it on the package. If you have any further questions, please do not hesitate to contact us via phone or just simply reply to this e-mail. Best regards,