The following General Terms of Business (“Terms) regulate the relationships of parties to a sales contract entered into by and between Alza.sk s.r.o., Co. Reg. No. 36562939, Bottova 6654/7, SK-811 09, Bratislava, registered in the Commercial Register with the District Court of Bratislava under File No. I 35889/B (“Alza” or “Trader”), and the Buyer who can be also a consumer (“Buyer”).
In the event that the company Alza.cz a.s. acts as a provider, provides services and/or license rights according to its current offer to individual buyers according to their requirements for the price and conditions specified in the specific offer of services and/or license rights, these GTC apply in relation to the relevant contract, unless otherwise stated.
Detailed information about the Trader is available at www.alza.sk in the About Us section.
“Buyer” means an individual (consumer) or a sole proprietor or a body corporate.
“Consumer” means an individual acting for purposes that are outside that individual's trade, business, craft or profession.
Legal relationships between the Trader and the Consumer not explicitly regulated in the Terms are governed by the applicable provisions of Act No. 40/1964 Coll., the Civil Code, and related laws.
“Entrepreneur” means:
“Entrepreneur” further means an individual acting in compliance with the previous sentence for purposes relating to that person's trade, business, craft or profession, whether acting personally or through another person acting in the name or on behalf of the entrepreneur. Where the Buyer provides his/her registration number in the order, s/he acknowledges being regarded as the entrepreneur by Alza and agrees to be bound by the rules stipulated in the General Terms of Business applicable to entrepreneurs.
Legal relationships between the Trader and the Buyer-Entrepreneur not explicitly regulated in the Terms or in the contract entered into by and between the Trader and the Buyer are governed by the applicable provisions of Act No. 513/1991 Coll., the Commercial Code, as amended, and by related laws. Where there is any conflict between the Terms and an individual contract, the contract prevails.
By placing the order, the Buyer acknowledges that s/he has read the present Terms before entering into the contract, and in particular the representations and warranties given in Part II hereof and the Claims Code and Delivery Information constituting an integral part hereof, and explicitly agrees to the same in the wording effective at the time the order is placed.
The Buyer (where applicable) should use the latest version of the mobile app (Alza.sk or Alza Media).
The Buyer acknowledges that by purchasing the products offered by the Trader s/he does not acquire the right to use the registered trademarks, trade names, company logos, or patents of the Trader or Trader’s contractual partners, except where the individual contract provides otherwise.
The Buyer receives a copy of the Terms via email, in the form of a document attached to the confirmation email sent to the email address provided. The Buyer receives the invoice containing the details of the contract and the receipt issued according to the Sales Registration Act by email, in the form of a link to the portal where s/he can download the invoice in electronic form, to which the Buyer agrees. The link is sent to the Buyer to the email address provided in the order; or can be accessed after login into the user account, in the My Alza/My Orders section (where applicable). The Buyer may submit a request for a paper invoice using the contact form.
Alza represents and warrants to the Buyer that:
1. Contract Execution
The Buyer creates an order for the products by adding the selected goods, service or digital content to the cart and by proceeding to checkout or by using the “Buy Now” option (registered Alza users only). The Buyer can place the order also with an Alza sales team member, directly at either Alza store or by telephone, fax or email. The Buyer can change the products added to the cart as well as the selected delivery and payment method before placing a firm order. The Buyer should check all details and/or options s/he has provided/selected in the order. The sales contract is entered into at the time the order created by the Buyer is confirmed by Alza; Alza is not responsible for any data transmission errors. The Buyer is informed about the executed contract in a confirmation email letter sent by Alza to the email address provided by the Buyer.
The confirmation email letter includes the latest wording of Alza’s Terms and Claims Code. Except where the Terms provide otherwise, the executed contract (incl. the agreed price) may be amended or cancelled only by agreement of the parties or in cases stipulated by law.
Orders worth over EUR 4,000 incl. VAT created by the Buyer within a single transaction and/or day are required by the Alza's system to be created by the Buyer from the user account registered with Alza; only user accounts used in the past to create one or more online orders which were completed under a valid contract not cancelled by the Buyer will be allowed. Otherwise, where the Buyer fails to comply with the above, Alza has the right to cancel the order without further action.
The Buyer acknowledges that a contract for the sale of a motor vehicle may not take the form of a distance contract. The sales contract is regarded as executed when the Buyer signs the delivery note.
Where any gift is provided together with the goods and the Buyer does not use it, the Buyer should contact Alza in advance and notify Alza that s/he is not interested in accepting the gift; in which case the Buyer will be sold the goods without the gift. Otherwise, where the Buyer accepts the gift and then cancels the contract, s/he should return the gift as set out in Part VIII hereof.
The contract is archived by Alza for at least five years from the day it is concluded, however, not longer than for the period stipulated by relevant law. The contract is archived for the purpose of its performance and is not accessible to third parties other than those having an interest in the contract. Information about the individual technical steps leading to the contract execution is implied by and the process of contract execution is comprehensibly described herein.
2. Delivery
By executing the sales contract, Alza undertakes to deliver the purchased goods or digital content/licence to the Buyer and to enable the Buyer to acquire title/licence to the same; the Buyer undertakes to accept the product/digital content and pay Alza the purchase price.
Alza reserves the right of ownership to the goods; ownership to the goods passes to the Buyer from the moment the purchase price is paid in full. The same applies mutatis mutandis to the purchased licences or services.
Alza delivers the goods to the Buyer together with relevant documents relating thereto and enables the Buyer to acquire title to the goods/licence in compliance with the contract.
Alza fulfils its obligation to deliver the goods to the Buyer by allowing the Buyer to examine the goods at the place of performance and by notifying the Buyer of the same in due time.
Where the goods are to be delivered by Alza, Alza delivers the goods to the Buyer-Entrepreneur by assigning the goods for dispatch to the first carrier for delivery to the Buyer and enables the Buyer to claim the rights under the shipping contract from the carrier. Any goods designated for the Buyer-Consumer are delivered by Alza to the Buyer-Consumer at the time the goods are handed over to the Buyer-Consumer by the carrier.
Purchased digital content is considered to have been delivered at the time Alza sends an email to the Buyer with a link to download the content or makes the download link available to the Buyer in his/her user account. Alza points out that the download link is valid only for 60 days. The Buyer is therefore required to download the digital content within this time limit.
Where more products are delivered by Alza than agreed, the sales contract is deemed entered into for the products delivered, unless the Buyer rejects the products without undue delay.
Alza delivers the purchased goods to the Buyer in the agreed amount, quality and design. Except as otherwise agreed, the goods are packed by the Trader according to custom and usage or in a manner which assures that they are protected against deterioration and damage. The same applies also to the goods to be shipped.
To minimise any damage and ensure smooth delivery of goods ordered by the Buyer within a single transaction and/or day in excess of EUR 3,500 incl. VAT, Alza reserves the right to deliver the goods to the Buyer only after the purchase price is paid in full. Once the purchase price is paid by the Buyer in full, the goods are dispatched by Alza as specified by the Buyer in the order.
3. Passing of Risk
The product is faulty if it lacks the agreed characteristics. The product is further considered faulty where the Buyer is delivered other than the ordered product or the documents necessary for the use of the product contain defects.
The Buyer has the right to claim defective delivery on the grounds that the product was defective when the risk passed to the Buyer, even if the defect develops only later. The Buyer has the right to claim defective delivery also on the grounds of a defect that arose later as a result of Alza’s breach of its obligation.
The Buyer should examine the product, its characteristics and quantity as soon as feasible after the risk passes to the Buyer and report to Alza without delay any defects or faults found.
The risk passes to the Buyer when the product comes into the physical possession of the Buyer; and/or when the Buyer rejects to accept the product although s/he has been allowed by Alza to dispose of it.
Damage to the product occurring after the risk has passed to the Buyer does not affect the Buyer’s obligation to pay the purchase price, unless the damage occurred as a result of Alza’s breach of its obligation.
Where the Buyer fails to accept delivery of the product, the Trader has the right to sell the product after giving prior notice to the Buyer and providing the Buyer with an additional reasonable period to accept the delivery of the product. The same also applies to circumstances where the Buyer defaults on payment for the product which can be delivered only after the purchase price is paid.
4. Liability of Alza
Alza guarantees to the Buyer that the product is free from defects when delivered to the Buyer. In particular, Alza guarantees to the Buyer that, at the time the product is delivered to the Buyer:
Where a gift is provided together with the goods, the Consumer acknowledges that the defective product claim may be made within 24 months only for the goods sold but not for the gift provided together with the goods. The Consumer may make a defective product claim for the gift within 14 days of receiving the product. The Entrepreneur may not make any defective product claim for the gift.
The periods of guarantee are detailed in the Claims Code.
Different time limits for making a defective product claim may apply with respect to the Buyers-Entrepreneurs; however, only where that information is explicitly stated, in which case the product is labelled accordingly.
Where the Buyer knew that the product was faulty before s/he accepted it or damaged the product him/herself, no defective product claim may be made.
Discounted/used products found faulty are subject to a price reduction rather than replacement.
5. Material Breach of Contract
Where the defect develops within the stipulated time limit and the defective delivery constitutes a material breach of the contract, the Buyer has the right to:
In making the defective product claim, the Buyer notifies Alza as to which redress scheme shown above s/he has opted for and does so immediately or without undue delay thereafter. The selected option may not then be changed without Alza's consent; with the exception of a defect requested by the Buyer to be repaired and subsequently being identified as irreparable. Where Alza fails to remove the defect within a reasonable period or the Buyer is notified by Alza that the defect cannot be removed, the Buyer may claim a reduction in the price of an appropriate amount instead of terminating the contract or terminate the contract.
Where the Buyer fails to opt for the redress scheme in due time, s/he has the same rights as in the case of an immaterial breach – see below.
The Buyer-Consumer has the right to a reduction in the price of an appropriate amount also in circumstances where Alza is unable to deliver a new product free of defects, replace the component part or repair the product, or where Alza fails to remove the defect within a reasonable time or where the remedy would cause significant inconvenience to the Buyer.
6. Immaterial Breach of Contract
Where the defective delivery constitutes other than material breach, the Buyer has the right to replacement or reduction in the price of an appropriate amount.
Unless the Buyer claims the reduction in the price of an appropriate amount or terminates the contract, Alza may deliver the missing parts or remove the legal defect. Other defects may be removed at Alza’s discretion either by repair or replacement.
Where Alza fails to remove the defect in due time or refuses to remove the defect, the Buyer may claim a reduction in the price of an appropriate amount or terminate the contract; the selected option may not then be changed without Alza's consent.
7. General Breach of Contract
The Buyer has the right to replacement also in circumstances where the defect can be removed but the product cannot be properly used because the defect is recurring (an identical defect occurs three times) or the product develops multiple faults (three or more faults developed at the same time), in which case the Buyer-Consumer has the right to terminate the contract.
Where the product is replaced, the Buyer returns the original product back to Alza (along with all accessories delivered together with the product) at Alza’s cost.
Where the Buyer fails to report the defect without undue delay after the defect could have been detected by the Buyer upon proper and timely examination of the product, the defective product claim will not be handled by the court. The same applies also to a hidden defect not reported without undue delay after the defect could have been detected by the Buyer upon proper examination of the product, however, not later than within two years after the product has been delivered to the Buyer.
8. Satisfactory Quality
A quality guarantee is an undertaking of Alza that the product is fit for a particular purpose or retains its properties. The same applies to cases where the guarantee period or best before date is indicated on the packaging or is advertised. The guarantee may also be given in relation to individual component parts of the product.
The guarantee takes effect at the time the goods are delivered to the Buyer. Where the product is delivered to the Buyer as agreed in the contract, the guarantee takes effect at the time the product is delivered at the final destination. Where the purchased product is to be put into operation by a party other than Alza, the guarantee takes effect at the time the product is put into operation, provided that the Buyer orders that service together with the product or no later than within three weeks after receiving the product and lends necessary assistance and co-operation.
Where the defect is caused by outer circumstances after the goods are at the Buyer 's risk, the Buyer is not entitled to make a claim under the guarantee.
9. Digital Content, Computer Software and Other
In using the digital content purchased from Alza, the Buyer must comply with the obligations stipulated herein (for the purposes hereof, digital content includes also software, PC, gaming consoles, etc.), copyright law and product licence (for instance, EULA). Buyers failing to comply therewith are liable to damages and may face criminal consequences.
The Buyer may use the digital content solely for personal use, unless the licence provides otherwise, and for other than economic or business benefit, direct or indirect. The Buyer may not copy or otherwise reproduce, make copies of or extracts from and otherwise handle the purchased digital content contrary to copyright law, other laws or product licence. Where the digital content has been obtained illegally, access to it may be denied and/or the licence deactivated.
This same applies also to the digital content provided by Alza to the Buyer as a gift.
10. Motor Vehicles
A contract for the sale of a motor vehicle may only be entered into in the physical presence of the Buyer, at an Alza store where the Buyer can examine the motor vehicle, learn how to operate the motor vehicle, learn about the guarantee and servicing conditions and get an answer from Alza to any questions the Buyer may have.
In the case of a motor vehicle reservation, Alza may require the Buyer to pay a deposit, the amount of which is communicated to the Buyer in advance after the motor vehicle is added to the cart. The deposit is payable upon confirmation of the reservation. The deposit is credited against the purchase price. Where the reservation is cancelled, the deposit is returned by Alza to the Buyer within seven days. The deposit is not subject to interest.
The order confirmation generated by Alza's information system serves only as a confirmation that the motor vehicle has been reserved; the detailed specification of the motor vehicle is shown only on the delivery note.
The motor vehicle may be sold to the Buyer after it has been presented to the Buyer. A delivery note is drawn up.
The Buyer becomes the owner of the motor vehicle by paying the purchase price in full and by taking possession of the motor vehicle. Similarly, this rule also applies in the case of the purchase of related licenses or services.
Where the Buyer cancels the contract for the sale of a motor vehicle entered into in the form of a distance contract within the statutory period of 14 days of receiving the goods and the motor vehicle has already been registered in the register of motor vehicles (or a certificate of registration has been issued to the Buyer by the competent authority), the Buyer is not refunded the entire purchase price but rather a reduced portion thereof reflecting any reduction in the value of the motor vehicle caused by the vehicle registration in the register of motor vehicles (or the issue of a vehicle registration certificate by the competent authority), however, by 30% at least.
Except as otherwise provided herein, the contractual relationship established by the contract for the sale of a motor vehicle is governed by the relevant provisions of the Terms.
11. Mystery Boxes
A contract for the sale of a mystery box may only be entered into in the physical presence of the Buyer, at an Alza store where the Buyer is explained how the mystery box works and is given an answer from Alza to any questions the Buyer may have. Only then can the Buyer receive the mystery box and the sales contract be entered into by and between the Buyer and Alza.
The order confirmation generated by Alza's information system serves only as a confirmation that the mystery box has been reserved.
Ownership to the mystery box passes to the Buyer from the moment the purchase price is paid in full and the mystery box is delivered to the Buyer. The same applies mutatis mutandis to the purchased licences or services.
12. Footwear
With regard to ecological impacts, Alza recommends that the Buyer measures his/her shoe size carefully when purchasing footwear so as to avoid unnecessary contract cancellation.
Furthermore, Alza recommends that the Buyer tries on the shoes immediately after delivery, wearing a clean pair of socks in order to keep the shoes hygienic and clean.
When cancelling the contract for the sale of shoes, the Buyer should return the shoes clean and unworn, in the original box (as when trying on the shoes at a store). Where the conditions set out in the previous sentence are not met (the shoes are worn, used, dirty or even damaged), Alza is entitled to compensation for the reduction in value of the goods. The Buyer acknowledges that unreasonable use of the footwear for the purpose of trying it on may reduce the value of the goods significantly and the Buyer may be refunded a portion of the purchase price reflecting any reduction in the value of the footwear.
13. Resale
Alza should be notified by the Buyer of any product which the Buyer sells, donates or otherwise transfers into the ownership of a third party.
Otherwise, Alza will regard the Buyer to be the owner of the goods entitled to claim defective delivery.
14. Alcoholic Beverages
The purchase of alcoholic beverages or visiting websites offering the sale of alcoholic beverages is prohibited to persons under 18. The Buyer represents that s/he is over 18 years of age before creating and completing an order for the purchase of alcoholic beverages. Alza declares and Buyer acknowledges that Alza or the carrier or any other entity delivering the alcoholic beverage to the Buyer may ask the Buyer for an ID card or other proof of identity to ensure that the Buyer is over 18 before delivering the alcoholic beverage to the Buyer. Where the Buyer fails to prove his/her age or is under 18, the alcoholic beverage is not delivered to the Buyer and the sales contract is cancelled by Alza automatically. The Buyer acknowledges that the consumption of alcoholic beverages at or in the vicinity of Alza stores is strictly prohibited.
15. Third-Party Vouchers (Other than Alza Gift Vouchers)
Alza only sells the vouchers. The services and goods exchangeable for the vouchers are provided by a third party (service or goods provider). To redeem the voucher, the Buyer must contact and agree the details of the provision of a specific service and/or goods with the relevant provider. After purchasing the voucher, the Buyer receives a unique voucher code sent to the email address stored in the user account or to the address provided by the Buyer when the order was placed, in which case the risk passes to the Buyer. To claim the service and/or goods, the Buyer communicates the unique code to the provider. The provider verifies the validity of the code and (except as otherwise agreed with the Buyer) provide the services and/or delivers the goods to the Buyer without undue delay. The voucher is regarded as redeemed when the Provider enters the unique voucher code into the Alza's information system (verifies the validity). The Buyer has the right to cancel the contract for the sale of the voucher within 14 days of receiving the voucher, however, provided that the voucher has not yet been used. Alza recommends the Buyer to make any defective product claims in relation to the goods and/or services redeemed for the voucher directly with the provider in order to speed up the handling process and approve a redress scheme.
16. Pre-Orders
The price of goods pre-ordered by the Buyer is tentative; the final price of the goods may therefore vary. Alza will notify the Buyer of the price change. The purchase price of the goods will be determined only after the goods have been stocked by Alza. Any difference between the tentative price paid and the purchase price will be refunded by Alza or paid by the Buyer before delivery of the goods, unless the Buyer decides to cancel the pre-order. Alza reserves the right to change the delivery date, even repeatedly, for goods that can be pre-ordered. Where the delivery date changes substantially (for instance, by 14 days), the Buyer has the right to cancel the contract. Where the circumstances on which Alza relied at the time the goods were pre-ordered by the Buyer change to such an extent that Alza cannot reasonably be required to be bound by the pre-order, Alza has the right to cancel the pre-order without further notice and notify the Buyer of the same.
The protection and processing of Buyer's personal data by Alza is governed by the Privacy Policy.
Orders placed online or through a sales team member:
Business Hours:
Bratislava Head Office (Mlynské Nivy 5/A) - Mo-Su: from 8 a.m. to 8 p.m.
Stores - Mo-Su: from 8 a.m. to 7 p.m.
The opening hours of individual stores can be found also here.
The Trader cannot be held responsible or liable for non-compliance with the opening hours of the online store in the event of a system failure or force majeure.
Details about the opening hours during public holidays are displayed at www.alza.sk.
All prices are negotiable. The prices quoted for goods available at the online store are correct at the time of publishing. The prices are final and include VAT and all taxes and fees payable by the Consumer for the goods (excl. delivery charges and other fees which are shown in the cart in the amount depending on the method selected by the Buyer).
The prices quoted for individual products are final and include VAT and all taxes and fees payable by the Buyer for the goods (excl. delivery charges, COD fees and cost of using the means of distance communication which are shown in the cart in the amount depending on the method selected by the Buyer).
The Buyer acknowledges that there may be circumstances where the Trader and the Buyer enter into no contract, especially where the goods are ordered by the Buyer for a price which has been mistakenly quoted on the website due to an error in the Alza's internal information system or due to a mistake made by an Alza's sales team member; Alza has the right to cancel the contract even after the Buyer has received the confirmation email letter, of which Alza notifies the Buyer without delay. Examples of erroneous prices:
Alza points out that its information system automatically informs that goods with an obviously incorrect price are discounted or on sale, etc. In case of doubt as to whether the goods are actually discounted or whether there is an obvious error in the price of the goods, the Buyer should contact Alza to verify the price.
The promotional prices are valid while stocks or supplies of the promotional goods last or a promotion runs on the goods, whichever ends earlier.
Alza wishes to provide to the Customer the most accurate information on the real level of the discounts of the goods/services/licenses offered on the e-shop operated by Alza. The “original price” refers to the lowest price for which the respective goods/services/licenses was offered on Alza’s e-shop within 30 days preceding the first day of the respective calendar month, excluding any bonuses, promotions, special offers or other discounts or pricing offers. In addition, if the goods/service/license is included in a discount campaign with separate terms and conditions of the campaign in which the discount is provided automatically (e.g. Black Friday, Summer Sale), then the original price is recalculated again for the period of 30 days immediately preceding the day of inclusion the respective goods / services / licenses to the campaign.
Alza reserves the right to declare the sales contract null and void in circumstances where the personal data, payment card, etc. have been misused or where such arrangement has been ordered by an administrative or judicial authority, of which Alza notifies the Buyer.
Alza additionally reserves the right to declare the sales contract null and void in circumstances where the discount or similar voucher has been used contrary to the voucher terms and conditions. In general, where:
The Buyer acknowledges that the sales contract cannot be validly executed in the circumstances shown above and that Alza is entitled, among other things, to make claims for reversal of unjustified enrichment.
Student Scheme
A registered Alza user who is a student and holds an ISIC/ITIC card (“Student”) may register for the Alza Student Scheme.
The prerequisite for membership in the student scheme is the registration of the ISIC/ITIC card at www.alza.sk, in the Alza user account. The Student can register his/her card on the last step of the ordering process in the Address section, at alza.sk/student, or in the My Alza user account (Account Settings – My Account - Shop as a Student). Once the ISIC/ITIC card is registered, the first and last name on the card, combined with the card number, are verified against records contained in the ISIC database. Each ISIC/ITIC card can only be registered to one Alza user account. The first and last name on the ISIC card must match the first and last name under which the Student is registered with Alza.
The validity of the ISIC card is verified each time the Student makes a purchase. Where the card expires, Alza reserves the right to delete the card automatically from the account of the registered Student user, in which case the Student's membership in the student scheme is terminated without notification.
The student scheme offers reduced, so-called student, rates on selected products available at the Alza online store. The student rates are shown on the Alza website for each product to which the student rate applies. These products are not graphically distinguished or differentiated on the website from the products to which the student rate does not apply. The range of products offered at the student rates is updated by Alza from time to time.
The student scheme further offers special promotions (discounts) on selected brands and short-term discounts on specific product brands, categories and/or groups. The discounts are shown at www.alza.sk/student, in the Alza for Students section. The discounts are available only for a limited period which is displayed next to the product.
The reduced rates and discounts are only displayed to logged-in users holding a valid ISIC card registered for the scheme (Students) and are automatically applied at the cart.
Alza can offer selected products to Buyer Entrepreneurs at discounted prices. After the Buyer Entrepreneur logs in to his user account, he will see the discounted prices. Selected products for which Alza provides a discounted price are specially marked on the e-shop.
All orders made directly at either Alza store can be placed anytime during the opening hours of the respective store. All orders made by telephone can be placed with the Alza call centre during the opening hours of the call centre.
Alza recommends the Buyer to place all online orders from the Buyer’s user account registered with Alza. All Buyers using a public internet access point are further recommended by Alza to log out after finishing the session.
The Buyer is notified of the estimated time of delivery by email. The length of delivery and delivery price vary depending on the delivery method selected by the Buyer on the second step of the ordering process. The Buyer acknowledges that the estimated time of delivery may change depending on the logistical possibilities of Alza and/or its carriers, of which Alza notifies the Buyer without delay.
Alza recommends the Buyer to back up his/her data on the device before cancelling the contract for the sale of that device and only then delete the data from the device.
1. Consumers
The Consumer has the right to cancel the contract within 14 days. The cancellation period referred to in the first sentence begins with the day on which the contract is entered into, and on the day on which the Consumer receives:
The Consumer can cancel the contract by completing and submitting the model cancellation form available on the Alza website; once submitted, the completed form is confirmed as received by Alza in writing without undue delay.
The cancellation notice and goods should be sent to:
Alza.sk
Mlynské Nivy 5/A, 811 09 Bratislava
The goods should be returned within 14 days of the date the Buyer-Consumer notifies Alza of his/her wish to cancel the contract; complete, with all documents, undamaged, clean, preferably in their original packaging, in the condition and value in which the goods were received. Any fuel tanks returned as part of the returned goods must be returned empty.
Contracts for the sale of consumable products (cosmetics, drugstore products, etc.) may only be cancelled where the Buyer returns the products undamaged, unused and in intact original packaging.
All Consumers wishing to cancel their contracts within the stipulated time limit are recommended to return the goods to the Buyer’s address, with a letter accompanying the return detailing the reason for returning the product (not required), proof of purchase number and bank account number or indication as to whether a cash refund or return for Alza credit is requested, in order to speed up the cancelling process.
The Buyer-Consumer is liable to Alza for any reduction in the value of the goods caused by handling the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.
In the case of a cash refund, Alza may ask for proof of identity (ID card or passport) in order to avoid damage and prevent the legitimisation of proceeds of crime. Failure to produce the documents may result in the refusal by Alza to give the refund.
The Buyer-Consumer wishing to cancel his/her contract is refunded the entire amount paid under the contract; without undue delay no later than the earlier of 14 days after the contract is cancelled, with the reimbursement being made in the same form of payment originally used for the purchase. Any amount payable to Alza as compensation for a reduction in the value of the goods will be offset against the refund.
The fully registered Buyer-Consumer (having provided his/her first name, last name, address and contact email in the user account at Alza.sk) may, at his/her request, be reimbursed the purchase price excluding the cost of delivery in the form of special gift vouchers (Alza Credit) which can be used in accordance with the terms of the Alza Credit service.
Where the contract is cancelled by the Buyer-Consumer, Alza may provide the reimbursement after it receives back from the Buyer-Consumer any goods supplied or is provided with proof that that the Buyer-Consumer has sent the goods back to Alza. The Buyer-Consumer should return the goods to Alza without undue delay and no later than the earlier of 14 days after s/he cancels the contract.
The Buyer acknowledges that where gifts are provided with the goods, Alza and the Buyer enter into the gift contract on the condition that the contract ceases to have effect if cancelled within 14 days in which case the Consumer must return the goods together with the related gifts provided and anything by which the Consumer has been enriched; if not returned, the gifts will be considered unjust enrichment. Where the profits acquired by unjust enrichment cannot be returned, Alza has the right to claim monetary compensation in the amount equal to the usual price. Cancellation of the gift contract is without prejudice to the sales contract; the contracts are treated separately.
The Consumer acknowledges that s/he bears the cost of returning the goods to Alza in case of cancellation and, for distance contracts, where the goods, by their nature, cannot normally be returned by post, also the cost of returning the goods.
2. Entrepreneurs, Other
Alza may give the Buyer-Entrepreneur the option to cancel the contract within 14 days. Contracts for the sale of goods worth over EUR 1,860 including VAT or contracts for the sale of a graphic card may not be cancelled.
Where the Buyer-Entrepreneur is given the option to cancel the sales contract, the Buyer-Entrepreneur acknowledges that his/her reimbursement may be reduced to reflect any reduction in the value of the goods.
Where the Buyer-Entrepreneur is given the option to cancel the sales contract within 14 days and the goods are not returned in their original packaging, along with all parts and accessories, the Buyer acknowledges that Alza reserves the right to charge the Buyer for such returns in the amount that compensates Alza for the costs necessarily incurred in putting the goods back for sale.
Any amount payable to Alza as compensation for a reduction in the value of the goods or costs incurred in putting the goods back for sale will be offset against the refund.
Where the product cannot be returned in the condition in which it was received, the Buyer-Trade may not cancel the contract on the grounds of a product fault or claim replacement. This does not apply to circumstances where:
In order to protect the Buyer's rights, the relevant amount of cash refund which is requested by the Buyer being a body corporate is only paid to the persons authorised to act for and on behalf of the body corporate, that is, to a member of the Buyer's governing body, attorney-in-fact or “trustee” identified by the Buyer in the user account created at www.alza.sk.
3. Cash Vouchers
Cash vouchers are offered to the Buyer with the Buyer's express consent, as an alternative to a refund in circumstances where the Buyer terminates the sales contract as part of the claims process or cancels the contract in accordance with the Terms. Special terms and conditions set out here apply.
4. Obvious Price Error
In addition to other cases provided for by law, Alza has the right to cancel the contract also in the event of an obvious price error.
The contract may be cancelled on these grounds within 14 days after the day the sales contract is made and entered into by and between the Buyer and Alza, by cancelling the Buyer's order or otherwise making it clear to the Buyer that the contract is cancelled.
Where the Buyer has paid at least a portion of the purchase price of the goods, the respective amount is refunded to the Buyer's bank account no later than the earlier of 14 days after the day the contract is cancelled by Alza.
5. Alcoholic Beverages
Alza declares and Buyer acknowledges that Alza or the carrier or any other entity delivering the alcoholic beverage to the Buyer may ask the Buyer for an ID card or other proof of identity to ensure that the Buyer is over 18 before delivering the alcoholic beverage to the Buyer. Where the Buyer fails to prove his/her age or is under 18, the alcoholic beverage is not delivered to the Buyer and the sales contract is cancelled by Alza automatically. Where the Buyer has paid at least a portion of the purchase price of the goods, the respective amount is refunded to the Buyer's bank account no later than the earlier of 14 days after the day the contract is cancelled by Alza, with the reimbursement being made in the same form of payment originally used for the purchase.
Alza accepts the following methods of payment: see the link for details.
All goods remain the property of Alza until paid for in full. The risk passes to the Buyer at the time the goods come into the physical possession of the Buyer.
Alza reserves the right to offer the Buyer only selected payment methods at its discretion.
The 289/2008 Coll. Act on the use of electronic cash registers requires the Trader to issue a receipt to the Buyer and register the sale with the tax authority online; or within 96 hours of the sale where the technical difficulties arise.
Buyer's billing information cannot be changed after the order has been placed.
In using the credit card at a store, the Buyer should protect the credit card details from being stolen and cover the keyboard with his/her hand when entering the PIN code.
Cryptocurrencies
The Buyer may also choose to pay for the goods in a cryptocurrency accepted by Alza (for instance, bitcoin). Where the Buyer then, for any reason, requests a refund of the purchase price for such goods, the purchase price may only be refunded in the currency shown on the invoice for the goods (usually in euros), in the amount indicated on the invoice. Any movements in the cryptocurrency exchange rate will not be taken into account in the refund, to which the Buyer agrees.
Refund
Where the Buyer cancels the contract entered into with Alza or gets reimbursed for any other reason, Alza makes the reimbursement under the contract using the same form of payment as used by the Buyer for the initial purchase. The Buyer is responsible for the accuracy of the reimbursement details that s/he provides to Alza where the reimbursement cannot be made in the same form of payment originally used for the order (for instance, the customer paid in cash at the store or to a courier, the customer's payment card has expired and Alza does not have other payment details of the Buyer), or where Alza, at its sole discretion, accommodates the Buyer's request to change the reimbursement method.
1. Methods
Alza provides or arranges different delivery methods according to the current availability of each service and with regard to the capacity and accessibility. Alza cannot be held liable for late delivery of goods caused by an event of force majeure or information system failure.
The delivery methods, terms and conditions and prices are detailed here.
2. Other
The goods paid in advance online cannot be collected by the Buyer without the collection code sent by Alza to the telephone number provided by the Buyer in the order. The Buyer should prevent the collection code from being disclosed to a third party and or otherwise misused.
In order to avoid damage and prevent the legitimisation of proceeds of crime, Alza or its contractual partner may ask the Buyer to produce proof of identity (ID card or passport). Failure to produce the documents may result in refusal to collect the goods paid in advance online. This right is implied by law, namely by Section 415 of the Civil Code which establishes the duty of prevention and prudence.
The goods ordered by the Buyer being a body corporate may only be collected by a member of the Buyer's governing body member, attorney-in-fact or “trustee” identified by the Buyer in the user account created at www.alza.sk whose identity is ascertained from his/her ID card. Goods purchased by the Buyer being a sole proprietor may only be collected upon presentation of documents that can be used as valid proof of identity (ID card or passport).
The Buyer, on delivery, should inspect the condition of the delivery with the carrier and the carrier's waybill/delivery slip (number of packages, packages sealed with intact tape having company logo, damage to the box). The Buyer has the right to reject a delivery that does not conform to the sales contract, for instance, because the delivery is incomplete or damaged. Where the Buyer accepts the damaged consignment from the carrier, s/he should note the damage on the carrier's waybill/delivery slip.
Incomplete or damaged delivery should be reported immediately by email to [email protected]. A damage report should be drawn up and signed with the carrier and sent to the Trader by e-mail, fax or post without undue delay. Additional claims made on the grounds of incomplete delivery or outward damage do not limit the Buyer’s right to make a product claim yet give the Trader the opportunity to prove that the same does not constitute a breach of the sales contract.
The warranty is governed by the Alza Claims Code and applicable laws of the Slovak Republic in force. In general, the proof of purchase serves also as the certificate of warranty (see the Claims Code for details).
Any disputes arising out of the contract will be governed by the laws of the Slovak Republic and resolved by competent Slovak courts.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply, with reference to Article 6 thereof.
Any disputes arising between Alza and the Buyer may also be settled out of court; the Buyer-Consumer may approach a dispute resolution body, such as the Slovak Trade Inspection , or use the ODR platformMore information about the alternative dispute resolution scheme can be found here. Alza, however, recommends the Buyer to contact Alza to address the issue before resolving it out of court.
The contact email address of Alza is [email protected]. Alza, however, recommends contacting it via its contact form.
The contract is made and entered into in the Slovak language. Where the contract is translated for the Buyer into another language, the text in Slovak is to be given priority of interpretation in case of discrepancy between the language versions.
This version of the Terms, together with any annexes, is effective as of 1 November 2021 and substitutes any previous version of the Terms and annexes. A copy of the Terms is available at the head office or either store or online at www.alza.sk. Alza reserves the right to amend the Terms from time to time without prior notice.