How to communicate smartly

The book is intended for all those who have difficulty communicating with people at work or in private. You will learn specific tips and examples on how to respond constructively to typical "unbearable" behaviour patterns and how to communicate smartly and relaxed even with problematic people. You will also find out how you yourself are preventing successful communication and what you can do about it. Thanks to this book, you will be less stressed and handle difficult moments in communication more confidently. Learn to communicate smart!