Security and Fraud

What to do in case of e-shop fraud?

If you suspect that you have fallen victim to fraud while shopping on an e-shop, we recommend following these steps:

1.            Contact our Call Centre to cancel the order            
   • Phone: +421 2 5710 1800
                  
   • Via web form: https://www.alza.sk/contact
       
2.            Contact your bank            
   • If you paid by card, you can request a chargeback.
                  
   • Ask your bank about refund options.
       
3.            Report the fraud to the police            
   • If fraudulent activity has occurred, file a report with the Slovak Police.
                  
   • Find the nearest police station at https://www.minv.sk/?krajske-riaditelstva-pz-1
                  
   • Prepare all necessary documents: order confirmation, communication with the e-shop, and payment details.